Senior Outbound Product Manager

ServiceNow - Greensboro, NC

Full-time - Mid Level

Greensboro, NC

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Senior Outbound Product Manager will focus on driving the adoption and success of solutions tailored for administrators and platform owners. This role involves collaboration with cross-functional teams to ensure products meet user needs and deliver exceptional value, while also acting as a primary advocate for these solutions.

Responsibilities

• Act as the primary advocate for our solutions for admin and platform owner users, both internally and externally.
• Build and maintain strong relationships with admin and platform owner users, gathering feedback and insights to inform product development.
• Stay up-to-date with industry trends and competitive landscape to identify opportunities for differentiation and innovation.
• Collaborate with product marketing to develop programs and go-to-market content, including product launches and webinars.
• Produce and deliver sales education materials to empower the sales team.
• Work closely with product teams to formulate product vision and strategy, influencing the product backlog based on feedback.
• Develop compelling positioning and thought leadership content.

Requirements

• 3-5 years of experience in product management, product marketing, customer success, or pre/post-sales/product development experience.
• Proven track record of building and executing successful product experience strategies.
• Strong customer engagement and presentation skills, with experience delivering product presentations to large audiences.
• Creative thinker with the ability to generate and execute innovative product experience ideas.
• Experience working with a high-growth SaaS product line preferred.

Nice-to-haves

• Willingness to travel up to 25%.