Senior Patient Services Rep-Hospitalist (Willowbrook)

Houston Methodist - Houston, TX

Full-time - Mid Level

Houston, TX

Nursing and Residential Care Facilities

About the position

The Senior Patient Services Representative at Houston Methodist is responsible for enhancing the patient visit experience through effective check-in/check-out processes and appointment scheduling. This role involves complex scheduling tasks, mentoring less experienced staff, and ensuring timely claims submission while supporting various operational functions within the department.

Responsibilities

• Perform patient check in/check out functions and appointment scheduling.
• Coordinate patient flow and manage scheduling complexities.
• Serve as a role model and mentor for less experienced staff.
• Communicate effectively with patients, physicians, and team members to resolve issues.
• Generate reports and assist with department correspondence.
• Ensure compliance with patient confidentiality and HIPAA regulations.
• Educate patients regarding billing processes and financial responsibilities.

Requirements

• High School diploma or equivalent education.
• Five years of experience, including three years in a related healthcare role.
• Strong customer service, phone, and scheduling skills.
• Basic computer skills and proficiency in electronic medical record systems.
• Knowledge of basic medical terminology and revenue cycle components.

Nice-to-haves

• Experience in a hospital or clinical setting.
• Advanced knowledge of insurance requirements for reimbursement.

Benefits

• Health insurance coverage.
• Paid holidays.
• Professional development opportunities.