Senior. People Tech & Services Analyst-Talent Systems

$151,000 - $226,600/Yr

Sony Interactive Entertainment - Redwood City, CA

Full-time - Mid Level

Hybrid - Redwood City, CA

Motion Picture and Sound Recording Industries

About the position

The Senior People Technology and Services Analyst at PlayStation will play a critical role in enhancing the Learning Management System (LMS) and supporting initiatives for Learning & Development. This position involves managing system enhancement projects, collaborating with global partners, and acting as a Product Owner for LMS and Talent Systems configurations. The role requires a solid understanding of learning workflows and the ability to translate business needs into effective system solutions.

Responsibilities

• Manage project portfolio related to Absorb Learning Management System (LMS).
• Oversee maintenance and enhancements of LMS and globalize business processes.
• Assist in supporting other systems such as Workday HCM and Greenhouse Recruiting.
• Meet regularly with global TED partners to prioritize enhancements for their regions.
• Assist partners in understanding new enhancements by managing bi-annual Workday Releases.
• Present relevant new features and updates to the PTS team and senior management.
• Identify inefficiencies and propose changes to improve LMS processes.
• Collaborate with HRIS and IT teams to maintain and improve system integrations between Absorb LMS and other HR systems.
• Act as Product Owner for LMS and Talent Systems configurations, gathering and documenting requirements, and translating them into system requirements.
• Create test scripts and lead testing efforts, providing Hypercare support.
• Design, configure, and maintain talent systems business processes.
• Leverage 3rd party technology consultants to implement leading practice solutions.
• Assist with ServiceNow tickets for application support, including incident triage and documentation of findings.
• Participate in multi-functional HR projects and develop training materials.

Requirements

• Minimum of 3 years of experience with Learning Management Systems, with at least 2 years of hands-on experience with Absorb or a comparable LMS.
• 5+ years of Workday functional experience (configuration, security, custom reports, EIB).
• 7+ years' experience in a Business Analyst role.
• Global HCM experience to understand the complexities of different regions.
• High attention to detail with a high degree of accuracy.
• Strong analytical and problem-solving skills.
• Ability to multitask and prioritize work to meet deadlines.
• Ability to handle highly sensitive data with confidentiality and discretion.
• Self-motivated, able to work independently as well as part of a team.
• Superb communication skills, able to convey information to both technical and business audiences.
• Basic understanding of business applications and IT integration touchpoints.

Nice-to-haves

• Culturally sensitive and inclusive.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• Bonus package eligibility