Senior PMO Change Management Project Manager

$145,000 - $170,000/Yr

CBRE - Springfield, IL

Full-time - Senior

Remote - Springfield, IL

Real Estate

About the position

CBRE is seeking a Senior PMO Change Management Project Manager to join our expanding Global Portfolio Management Office (PMO) team, specifically focusing on our Data Center Construction portfolio. This role is pivotal in driving effective change management strategies within a highly matrixed organization. The successful candidate will be responsible for leading organizational change initiatives that align with the PMO's strategic goals, ensuring that process improvements and the implementation of necessary software tools are executed successfully. This position requires a client-facing approach, necessitating strong influence and strategic thinking skills to foster stakeholder buy-in and facilitate lasting behavioral change. The primary responsibilities include creating and implementing comprehensive change management strategies that enhance collaborator engagement, improve employee adoption, and minimize resistance to change. The Senior PMO Change Management Project Manager will establish success measures for transformation initiatives, monitor progress, and report on trends and risks. This role will also support Program and Project Managers by integrating change management activities into their project plans, ensuring that all team members are aligned and informed throughout the process. In addition to developing tailored change management strategies for our data center portfolio, the role involves assessing the impact of changes on the organization, identifying potential areas of resistance, and designing strategies to mitigate these challenges. The Senior PMO Change Management Project Manager will act as a trusted advisor to clients and stakeholders, providing guidance on change management processes and building strong relationships to support change initiatives. Regular collaborator analysis will be conducted to understand their needs and concerns, and communication plans will be developed to ensure consistent messaging throughout the organization. Training programs will also be designed and delivered to equip employees with the necessary skills to adapt to new processes and tools. The role requires supervision of change initiatives, adjustment of strategies as needed, and the development of metrics to measure the effectiveness of change management efforts. Continuous improvement opportunities will be identified, and feedback from partners will be utilized to refine strategies. The Senior PMO Change Management Project Manager will also prepare and present regular reports on the status of change initiatives to senior leadership, maintaining comprehensive documentation of all change management activities.

Responsibilities

• Create and implement change management strategies and plans that drive collaborator engagement and improve employee adoption.
• Establish transformation success measures and monitor progress, tracking and reporting trends and risks.
• Support Program and Project Managers in integrating change management activities into their project plans.
• Develop a comprehensive change management strategy tailored to the specific needs of the datacenter portfolio scaling efforts.
• Assess the impact of changes on the organization and its collaborators, identifying key areas of focus and potential resistance.
• Design and implement strategies to handle and mitigate resistance to change.
• Build detailed change management plans that outline the steps needed to prepare, support, and help individuals and teams make successful transitions.
• Act as a trusted advisor to clients and stakeholders, providing guidance on change management standard processes.
• Build strong relationships with key team members to gain agreement and support for change initiatives.
• Conduct regular collaborator analysis to understand their needs, concerns, and level of commitment.
• Develop and implement communication plans to ensure timely, accurate, and consistent messaging throughout.
• Design and deliver training programs to equip employees with the skills and knowledge needed to adapt to new processes and tools.
• Supervise the progress of change initiatives and adjust strategies as needed to ensure successful adoption.
• Develop metrics to measure the effectiveness of change management efforts and supervise progress over time.
• Find opportunities for continuous improvement in change management processes and practices.
• Collect feedback from partners and use it to refine and enhance strategies.
• Identify and manage risks associated with change initiatives, developing mitigation plans as necessary.
• Address and resolve issues that may arise during the change process, ensuring minimal disruption to operations.
• Prepare and present regular reports on the status of change initiatives to senior leadership and partners.
• Maintain comprehensive documentation of change management activities, including plans, progress reports, and lessons learned.

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Organizational Development, Human Resources, or a related field; Master's degree preferred.
• Minimum of 7-10 years of proven experience within change management, focusing on large-scale transformations in a complex, matrixed environment.
• Solid track record of successfully leading change initiatives in a datacenter or technology-intensive industry.
• Solid understanding of change management principles, methodologies, and tools.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to influence and build positive relationships with clients and collaborators at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to think strategically and complete tactically.
• Certification in change management (e.g., Prosci, ACMP) is helpful.
• Experience with project management tools/software and Google Suite.

Nice-to-haves

• Certification in change management (e.g., Prosci, ACMP) is helpful.

Benefits

• 401(K)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance