Senior PMO Change Management Project Manager

$145,000 - $170,000/Yr

Unclassified - Pierre, SD

Full-time - Senior

Remote - Pierre, SD

About the position

CBRE is looking for a Senior PMO Change Management Project Manager to support Change Management in a growing Global Portfolio Management Office (PMO) team supporting an expanding Data Center Construction portfolio! This role is client-facing and requires a high degree of influence, strategic thinking, and the ability to drive effective change management in a highly matrixed organization. This position responsibility is primarily to lead organizational change to enable successful implementation of the PMO's strategy and initiatives, such as process improvements and implementation of supporting software tools needed to scale the portfolio, driving full stakeholder buy-in, adoption, and lasting behavioral change. This role focuses on the human side of change required to meet business needs, creating and implementing a change management strategy and plan aligned with change management principles and methodology, including managing stakeholders and developing communications. The Senior PMO Change Management Project Manager will create and implement change management strategies and plans that drive collaborator engagement, improve employee adoption and usage while minimizing resistance, and increase measurable achievement of results and outcomes. Establishing transformation success measures and monitoring progress, tracking and reporting trends and risks is crucial for this role to effectively influence client sponsors with standard methodologies to drive, lead, and sustain successful change. The role will also apply program management skills to help the team run communications of programs, projects, schedules, training material and deliverables, providing active support to other members of the PMO team with a variety of programs and process improvements. This position will assess the impact of changes on the organization and its collaborators, identifying key areas of focus and potential resistance. The successful candidate will design and implement strategies to handle and mitigate resistance to change, build detailed change management plans, and act as a trusted advisor to clients and stakeholders. Regular collaborator analysis will be conducted to understand their needs, concerns, and level of commitment, alongside developing and implementing communication plans to ensure timely, accurate, and consistent messaging throughout. The role will also involve designing and delivering training programs to equip employees with the skills and knowledge needed to adapt to new processes and tools, supervising the progress of change initiatives, and adjusting strategies as needed to ensure successful adoption.

Responsibilities

• Create and implement change management strategies and plans that drive collaborator engagement, improve employee adoption and usage while minimizing resistance, and increase measurable achievement of results and outcomes.
• Establish transformation success measures and monitor progress, tracking and reporting trends and risks.
• Apply program management skills to help the team run communications of programs, projects, schedules, training material and deliverables.
• Support Program and Project Managers in integrating change management activities into their project plans.
• Develop a comprehensive change management strategy tailored to the specific needs of our datacenter portfolio scaling efforts.
• Assess the impact of changes on the organization and its collaborators, identifying key areas of focus and potential resistance.
• Design and implement strategies to handle and mitigate resistance to change.
• Build detailed change management plans that outline the steps needed to prepare, support, and help individuals and teams make successful transitions.
• Act as a trusted advisor to clients and stakeholders, providing guidance on change management standard processes.
• Build strong relationships with key team members to gain agreement and support for change initiatives.
• Conduct regular collaborator analysis to understand their needs, concerns, and level of commitment.
• Develop and implement communication plans to ensure timely, accurate, and consistent messaging throughout.
• Design and deliver training programs to equip employees with the skills and knowledge needed to adapt to new processes and tools.
• Supervise the progress of change initiatives and adjust strategies as needed to ensure successful adoption.
• Develop metrics to measure the effectiveness of change management efforts and supervise progress over time.
• Find opportunities for continuous improvement in change management processes and practices.
• Collect feedback from partners and use it to refine and enhance strategies.
• Identify and manage risks associated with change initiatives, developing mitigation plans as necessary.
• Address and resolve issues that may arise during the change process, ensuring minimal disruption to operations.
• Prepare and present regular reports on the status of change initiatives to senior leadership and partners.
• Maintain comprehensive documentation of change management activities, including plans, progress reports, and lessons learned.

Requirements

• Bachelor's degree or equivalent experience in Business Administration, Organizational Development, Human Resources, or a related field. Master's degree preferred.
• Minimum of 7-10 years of proven experience within change management, with a focus on large-scale transformations in a complex, matrixed environment.
• Solid track record of successfully leading change initiatives in a datacenter or technology-intensive industry.
• Solid understanding of change management principles, methodologies, and tools.
• Outstanding communication, presentation, and interpersonal skills.
• Ability to influence and build positive relationships with clients and collaborators at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to think strategically and complete tactically.
• Certification in change management (e.g., Prosci, ACMP) is helpful.
• Experience with project management tools/software and Google Suite.

Nice-to-haves

• Certification in change management (e.g., Prosci, ACMP) is helpful.

Benefits

• 401(K)
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance