Senior Portfolio Manager

LAZ Parking - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Personal and Laundry Services

About the position

The Senior Portfolio Manager at LAZ Parking plays a crucial role in supporting the Regional General Manager and Regional Vice President by overseeing the financial and operational aspects of an assigned portfolio. This position is essential for ensuring that professional parking management is maintained 24/7 across various locations. As a company that prioritizes an employee-focused servant leadership culture, the Senior Portfolio Manager is expected to align with the company's mission of creating opportunities for employees and delivering value to clients. This role involves not only managing the operational teams but also supporting the initiatives that stem from both the home and regional offices. In this position, the Senior Portfolio Manager will establish and maintain strong relationships with Management Account clients, focusing on maximizing revenue, managing expenses, and ensuring high levels of customer satisfaction. This is achieved by adhering to service thresholds and initiatives that meet client expectations. The role requires leading, directing, and developing a team of employees to meet annual and periodic goals while embodying LAZ Parking's culture. Responsibilities include screening, interviewing, hiring, and training staff in accordance with the LAZ Way approach, as well as ensuring compliance with company policies and local regulations. The Senior Portfolio Manager will also be responsible for generating daily, weekly, monthly, and annual financial and operational reports, becoming a subject matter expert on new technologies, and ensuring adherence to LAZ Audit procedures. Additionally, the role involves managing safety and claims initiatives, ensuring that all employees follow proper documentation and communication procedures regarding claims. Overall, this position is pivotal in maintaining the operational excellence and client satisfaction that LAZ Parking is known for.

Responsibilities

• Establish and maintain rapport with Management Account clients.
• Maximize revenue, manage expenses, and ensure customer satisfaction by maintaining high service thresholds.
• Lead, direct, and develop a team of employees to accomplish annual and periodic goals.
• Screen, interview, hire, and train staff using the LAZ Way approach.
• Schedule newly hired employees to complete orientation within 2 weeks of hire.
• Manage, plan, schedule, train, and direct the activities of managers, supervisors, and front-line staff.
• Ensure compliance with company policies, federal, state, and local regulations.
• Understand, implement, and deliver all requirements outlined in the contractual agreement with clients.
• Generate daily, weekly, monthly, and annual financial and operational reports as required.
• Become a subject matter expert (SME) with any new technology.
• Ensure locations follow LAZ Audit procedures and meet Regional Audit goals.
• Track and analyze overtime percentage, providing reports to regional leadership.
• Manage Safety & Claims Initiatives and ensure compliance with company SOPs.
• Ensure all employees follow proper claims procedures of documentation and communication.
• Perform additional related duties as assigned.

Requirements

• 3+ years in a management role.
• Good understanding of P&L.
• Excellent people skills and ability to manage positive client relations.
• Valid CA Driver's License and safe driving record.
• Ability to travel within the West Coast occasionally.
• Proficient with Microsoft Office, Excel, Word, Outlook, and PowerPoint.
• Positive people management, training, and development experience.
• Customer service industry work experience.
• Parking management experience preferred.
• Power BI experience preferred.

Nice-to-haves

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Strong financial and analytical skills and abilities.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges.
• Ability to encourage open expression of ideas and opinions.
• Excellent teambuilding and people skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.