Senior Principal Customer Success Manager New Denver, Colorado, United States

$25,000 - $195,382/Yr

Tbwa Chiat/Day - San Francisco, CA

Full-time - Senior

Remote - San Francisco, CA

501-1,000 employees

About the position

The Senior Principal Customer Success Manager at Checkr is responsible for driving product adoption, growth, and partnership with Enterprise customers. This role focuses on establishing deep customer trust, providing strategic planning for account expansion, and collaborating with internal teams to ensure customer success. Success in this position is measured by the ability to deepen existing relationships and act as a trusted advisor to key customer stakeholders.

Responsibilities

• Establish deep customer trust to enhance strategic partnerships.
• Provide thought leadership and strategic planning for account expansion.
• Navigate challenges and escalate issues as needed.
• Collaborate with Account Management for growth/expansion opportunities.
• Build strong relationships with customers at various levels.
• Drive engagement cadence and collaborate with internal teams for customer success.
• Develop a deep understanding of Checkr products and processes and how they map to customer programs to drive positive business outcomes.
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals, be the voice of the customer, and provide visibility and/or escalations.

Requirements

• 8+ years of Customer Success or Account Management experience handling a book of business with major enterprise/strategic clients.
• Skilled at navigating organizations to maintain and expand relationships at all levels.
• Strong written and verbal communication skills, capable of simplifying complex topics.
• Bias toward action and ability to extend influence to drive action without direct authority.
• Experience in a B2B software technology company.
• HR tech industry experience is a plus.
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker.
• Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings.

Nice-to-haves

• Experience in the HR tech industry.

Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Home office stipend