Senior Principal Customer Success Manager

$25,000 - $195,382/Yr

Checkr - Denver, CO

Full-time - Senior

Remote - Denver, CO

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As an Enterprise Senior Principal Customer Success Manager at Checkr, you will be integral to the customer success team, focusing on driving product adoption, growth, and value for our Enterprise customers. Your role will involve building and deepening relationships with key stakeholders, ensuring their needs are met while acting as a trusted advisor. Success will be measured by your ability to enhance strategic partnerships and navigate challenges effectively, collaborating with various internal teams to achieve customer goals.

Responsibilities

• Establish deep customer trust to enhance strategic partnerships.
• Provide thought leadership and strategic planning for account expansion.
• Navigate challenges and escalate issues as needed.
• Collaborate with Account Management for growth/expansion opportunities.
• Build strong relationships with customers at various levels.
• Drive engagement cadence and collaborate with internal teams for customer success.
• Develop a deep understanding of Checkr products and processes and how they map to customer programs to drive positive business outcomes.
• Collaborate with internal stakeholders (Engineering, Product, Sales, Support, and Executives) to complete customer goals, be the voice of the customer, and provide visibility and/or escalations.

Requirements

• 8+ years of Customer Success or Account Management experience handling a book of business with major enterprise/strategic clients.
• Skilled at navigating organizations to maintain and expand relationships at all levels.
• Strong written and verbal communication skills, capable of simplifying complex topics.
• Bias toward action and ability to extend influence to drive action without direct authority.
• Experience in a B2B software technology company.
• HR tech industry experience is a plus.
• Familiarity with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker.
• Willing to travel domestically up to 20% as needed for customer-facing or internal team meetings.

Nice-to-haves

• Experience in the HR tech industry.

Benefits

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental, and vision coverage
• Up to $25K reimbursement for fertility, adoption, and parental planning services
• Flexible PTO policy
• Monthly wellness stipend
• Home office stipend
• In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.