Senior Principal Salesforce Business Systems Manager

New Directions - Waltham, MA

Full-time - Senior

Waltham, MA

Administrative and Support Services

About the position

The Senior Principal Salesforce Business Systems Manager is a key leadership role within an international company, responsible for interfacing with corporate stakeholders and end-users to design, implement, and manage Salesforce-related project solutions. This position requires a deep understanding of Salesforce architecture and best practices, as well as the ability to customize and enhance existing Salesforce environments to improve system processes and user experience. The role involves significant project management responsibilities, including requirements gathering, data modeling, and user acceptance testing, to ensure successful project delivery.

Responsibilities

• Interface with corporate stakeholders and end-users to scope, design, implement and manage Salesforce related project solutions.
• Work with executive, department and business stakeholders to identify SFDC solutions design and implementation.
• Customize/enhance existing Salesforce software environments to improve system processes and user experience.
• Research and determine Salesforce best business practices to meet the goals and objectives of the business.
• Assist in reviewing project scope and objectives and developing detailed requirements and documentation.
• Configure Salesforce and work with the Development team to ensure meeting the scope and requirements of Projects.
• Coordinate and support Business Users in User Acceptance Testing and Go Live planning.

Requirements

• Significant leadership experience in business systems design and implementation of Salesforce.com Service Cloud, Sales Cloud, Marketing Cloud on both Classic and Lightning implementations.
• Solid understanding of Salesforce.com architecture and experience in leading complex projects.
• Extensive background implementing Salesforce.com solutions from start to finish including analysis, requirements gathering, deploying, training and documentation.
• Experience in solution design of Salesforce to improve processes and productivity.
• Hands-on configuration and data migration experience with large-scale, complex datasets, Salesforce data tools and apps.
• Familiarity with Apttus and Veeva platforms and experience with Salesforce portals (Communities, Partner, or Customer Portal).
• Integration experience with SAP or other ERP systems, Pharmacy Systems and Cloud Solutions.
• Experience in Life Sciences Pharma, Biotech, Medical Devices, or Healthcare Industries.
• Project Management experience with various implementation methodologies such as Waterfall, Agile or hybrid models.