Senior Process Engineer

Wells Fargo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Process Engineer in Technology as part of IT Service Operations. In this role, you will lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area. Your contributions will focus on increasing system efficiencies and lowering the human intervention time on related tasks. You will be responsible for reviewing and analyzing moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability. Collaboration is key in this position, as you will work with vendors and other technical personnel for problem resolution. You will lead a team to meet technical deliverables while leveraging a solid understanding of technical process controls or standards. Your role will also involve collaborating with vendors and other technical personnel to resolve technical issues and achieve the highest levels of systems and infrastructure availability. This position offers a hybrid work schedule, allowing for flexibility in your work environment. However, it is important to note that this position is not eligible for Visa sponsorship. The job posting is available at multiple locations, including Charlotte, North Carolina; Westlake, Texas; and Chandler, Arizona. The posting end date is July 14, 2024, but it may come down early due to the volume of applicants.

Responsibilities

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.
• Contribute to increasing system efficiencies and lowering the human intervention time on related tasks.
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability.
• Work with vendors and other technical personnel for problem resolution.
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.

Requirements

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of experience with Change, Incident, Problem management.
• 2+ years of experience with Automation.
• 2+ years of experience with Python /PowerShell/Java scripting.

Nice-to-haves

• Collaborate with work stream leaders as well as integration leads and process leads to document the gaps.
• Create reporting framework for all levels.
• Understand the requirements to normalize the data sets.
• Experience in Systems Engineering, and Technology Architecture, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Troubleshoots hardware and software issues using general guidelines and templates, by updating and creating documentation and procedures (playbooks that will be used by Incident Commanders).
• Ability to identify the Toil/Process improvements and work towards addressing them as part of day-to-day activities.
• Maintain, troubleshoot and restore service or data to production systems in support of Always-On initiative.