US Bank - Minneapolis, MN
posted 4 months ago
The Process Discovery team for U.S. Bank Operations is a vital part of the Process, Transformation & Automation group, serving as a central resource to support the identification and evaluation of process improvement and automation opportunities. This team is dedicated to solving challenging and complex operational problems across various functions, providing broad exposure across Operations. The focus on simplification, speed, and efficiency is critical to our strategy, and this position will play a pivotal role in driving that strategy forward. You will collaborate closely with cross-functional teams and senior leadership to identify opportunities, translate them into actionable plans, and ensure their effective execution. Your expertise in process analytics, project management, communication, and problem-solving will be essential to deliver results and achieve our business objectives. In this role, you will engage in analysis and measurement of the effectiveness of existing business processes, developing sustainable, repeatable, and quantifiable business process improvements. Your work will include conducting data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for process improvements, automation, and optimizations. You will synthesize insights, draw conclusions, and develop solutions aimed at reducing complexity, improving customer experience, increasing productivity, and reducing costs. Formulating recommendations and actionable implementation plans will be a key part of your responsibilities. Collaboration and partnership with business lines will be essential. You will manage and grow stakeholder relationships to gather feedback, learn from successes and failures, and apply insights to enhance future work. Fostering strong working relationships with various departments and SMEs, you will provide guidance and support to teams navigating through change and uncertainty, promoting a culture of ongoing continuous improvement. Regular reports and presentations for senior management will be prepared, highlighting progress, challenges, and recommended actions. Additionally, you will participate in the identification and assessment of potential new projects, collaborating with Finance & Risk Partners to ensure alignment with business objectives.