Senior Process Improvement Analyst - Operations Process Discovery & Transformation

$129,455 - $152,300/Yr

US Bank - Minneapolis, MN

Full-time - Senior

Minneapolis, MN

Credit Intermediation and Related Activities

About the position

The Process Discovery team for U.S. Bank Operations is a vital part of the Process, Transformation & Automation group, serving as a central resource to support the identification and evaluation of process improvement and automation opportunities. This team is dedicated to solving challenging and complex operational problems across various functions, providing broad exposure across Operations. The focus on simplification, speed, and efficiency is critical to our strategy, and this position will play a pivotal role in driving that strategy forward. You will collaborate closely with cross-functional teams and senior leadership to identify opportunities, translate them into actionable plans, and ensure their effective execution. Your expertise in process analytics, project management, communication, and problem-solving will be essential to deliver results and achieve our business objectives. In this role, you will engage in analysis and measurement of the effectiveness of existing business processes, developing sustainable, repeatable, and quantifiable business process improvements. Your work will include conducting data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for process improvements, automation, and optimizations. You will synthesize insights, draw conclusions, and develop solutions aimed at reducing complexity, improving customer experience, increasing productivity, and reducing costs. Formulating recommendations and actionable implementation plans will be a key part of your responsibilities. Collaboration and partnership with business lines will be essential. You will manage and grow stakeholder relationships to gather feedback, learn from successes and failures, and apply insights to enhance future work. Fostering strong working relationships with various departments and SMEs, you will provide guidance and support to teams navigating through change and uncertainty, promoting a culture of ongoing continuous improvement. Regular reports and presentations for senior management will be prepared, highlighting progress, challenges, and recommended actions. Additionally, you will participate in the identification and assessment of potential new projects, collaborating with Finance & Risk Partners to ensure alignment with business objectives.

Responsibilities

• Conduct data collection, quantitative and qualitative analysis, SME interviews, process mapping, and gap analyses to identify opportunities for process improvements, automation, and optimizations.
• Synthesize insights, draw conclusions, and develop solutions to reduce complexity, improve customer experience, increase productivity, and reduce costs.
• Formulate recommendations and actionable implementation plans.
• Provide objective advice, expertise, and specialist skills to create value, maximize growth, or improve business performance.
• Translate insights and recommendations into presentable slides and build a cohesive story.
• Manage and grow stakeholder relationships to gather feedback and learn from successes and failures.
• Foster strong working relationships with various departments and SMEs.
• Provide guidance and support to teams in navigating through change and uncertainty.
• Promote a culture of ongoing continuous improvement.
• Prepare regular reports and presentations for senior management, highlighting progress, challenges, and recommended actions.
• Participate in the identification and assessment of potential new projects.
• Collaborate with Finance & Risk Partners.

Requirements

• 10 or more years of related experience.
• Bachelor's degree, or equivalent work experience.

Nice-to-haves

• Strong analytical and problem-solving skills with the ability to gather and interpret data to inform decision-making.
• Effective verbal and written presentation and communication skills.
• Exceptional leadership skills with the ability to motivate and inspire cross-functional teams and influence without authority.
• Ability to multitask, prioritize effectively, and manage competing priorities while comfortable working through ambiguity.
• Ability to work closely with colleagues at all levels from senior business leaders to front-line staff.
• Ownership mindset and doer mindset.
• Experience in management consulting.
• Training/certification in Lean Management System, Lean Six Sigma, process improvement, and project management methodologies/tools.
• Experience with automation and technology and its delivery cycle.
• Graduate degree.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law