About the position
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline. The Senior Process Improvement Consultant is accountable for supporting the NTCO Change Management Continuous Improvement / De-risking Plan. Duties include operating model standardization, process assessment and opportunity identification, best practice identification, tool/template development, playbook development, metrics design, role clarity/RACI development, change implementation, and process ownership/process management.
Responsibilities
- Implements moderately complex solutions to address issues and risks, optimize efficiency, reduce variability, and improve controls, quality, and sustainability
- Works directly with Line of Business partners to gather information needed to identify and implement solutions that resolve critical business challenges and opportunities
- Establishes and implements a model for continuous process improvement by applying process engineering best practices and delivering reusable technology solutions
- Leverages analytics and critical thinking to solve complex business problems and translate issues into structured design oriented solutions with clearly defined business case benefits
- Leads the development of enterprise change management deliverables for material projects including project charters, Suppliers, Inputs, Outputs, and Customers (SIPOC), Responsible, Accountable, Consulted, and Informed (RACI) process maps, risk assessments, control plans, and related artifacts
Requirements
- Process Design
- Process Improvement
- Process Mapping
- Project / Program Management
- Influencing
- Executive Communication - written and verbal
- Data Analysis
- Advanced Powerpoint
- Facilitation / Work Group Leadership
Nice-to-haves
- Six Sigma
- Regulatory Change Management
- Technology Project Management
- Agile Software Development / Product Management
- Metrics Design
- Financial Services / Banking
- Enterprise Change Standards
Benefits
- Competitive benefits to support physical, emotional, and financial well-being
