Senior Product Analyst Intelligent Prescribing Platform

$120,350 - $147,050/Yr

Surescripts - Minneapolis, MN

Full-time - Mid Level

Minneapolis, MN

251-500 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Product Analyst role at Surescripts is focused on assessing, monitoring, and optimizing health information products in the market. This position involves collecting and analyzing data to enhance existing products and develop new ones, while collaborating with various stakeholders to ensure user-centered design and continuous improvements based on data-driven insights.

Responsibilities

• Assessing and monitoring the performance of products in the market
• Establishes new product metrics and optimizes and monitors existing product metrics
• Create and maintain reports and dashboards based on stakeholder needs
• Initiates user research to collect data and recommend enhancements to existing product portfolio
• Analyze user behavior across multiple market segments, adoption and utilization rates, and other metrics to identify trends and opportunities
• Gathers and interprets user feedback across market segments, translating into actionable insights and recommends product enhance ideas
• Facilitates collaboration with other product teams and internal stakeholders to improve products through continuous data-driven improvements
• Clearly documents findings and recommendations for Product Manager and internal stakeholders
• Represent the product internally across Surescripts, with customers, and externally at industry events as needed
• Act as a liaison between internal/external stakeholders and partners
• Lead Pilot and Early Adopter programs in collaboration with Account Management and Customer Success
• Develop and maintain product documentation for support teams and technical teams
• Educate internal stakeholders on product functionality, issues, updates, etc.
• Collaborate with internal and external teams to identify, diagnose and address product related issues

Requirements

• Bachelor's degree or equivalent experience
• 5+ years of experience in related, progressive roles
• 3+ years health information technology experience, for example: EHRs, HIEs, Public Health or Health Care Providers
• 3+ years of experience as a Business Analyst or Product Analyst or Technical Customer Support
• Conversant in the product lifecycle (Ideate, Define, Build, Launch, Manage)

Nice-to-haves

• 2+ years of experience assessing market and customer needs for information products and services
• Experience using reporting systems (i.e. Tableau, Salesforce, Crystal Reports, etc.), including writing SQL queries
• User-Experience Design training or background
• Experience with industry standards such as NCPDP, HL7, FHIR
• Experience with Aha! for Product Management

Benefits

• Comprehensive healthcare (including infertility coverage)
• Generous paid time off including paid childbirth and parental leave and mental health days
• Pet insurance
• 401(k) with company match and immediate vesting