Senior Product Analyst [Level 1 Support]

Redolent Infotech Pvt. Ltd. - San Bruno, CA

Full-time - Mid Level

San Bruno, CA

About the position

The Senior Product Analyst role at Walmart Global eCommerce focuses on providing Level 1 support for marketplace product analysis. This position requires strong leadership skills and effective communication to troubleshoot and resolve product and technical issues faced by sellers. The analyst will manage seller queries, coordinate issue resolution across various teams, and ensure a smooth operational flow within the marketplace.

Responsibilities

• Understand business flows and troubleshoot seller issues using tools.
• Ongoing management of seller issues, queries, and operational issues.
• Coordinate issue resolution across business, production support, business support analysts, and functional teams.
• Triage issues, decide priority based on SLA guidelines, and resolve or initiate tickets to Support Level 2.
• Manage relationships with Tier 1, Tier 2, and Tier 3 sellers to improve their experience with Walmart.
• Initiate calls to Siteops or next level support in case of application failures based on severity.
• Resolve Partner Portal login issues such as Password Reset and Forgot Password.
• Help resolve simple taxonomy issues.
• Address basic setup requirements including Published, Unpublished, Pricing, Shelf, Image, Commission, Tax, Mapping, and Attribution issues.
• Address Order, Cancel, Refund, and Seller Payment issues.

Requirements

• Bachelor's Degree
• 5 to 7 years of relevant work experience
• Prior experience in a lead role

Nice-to-haves

• Experience in using marketplace portal and other supporting tools, alerts, reports, and analytics.
• Ability to summarize and present complex issues to a variety of audiences.