Medical Mutual - Cleveland, OH
posted 3 months ago
This position is focused on supporting the Medical Assistance (MA) and individual business processes to enhance the retention of existing business while also facilitating the acquisition of new clients. The role involves analyzing current processes to streamline both human and technical interactions, ensuring that they align with the needs of customers, brokers, and health care reform regulations. The position is hybrid, requiring candidates to be local to the Brooklyn, OH office, as relocation is not available. Candidates must be able to work effectively in a hybrid environment, balancing both in-office and remote work responsibilities. The successful candidate will participate in team analysis by researching existing processes and related system tools, with the aim of developing specifications for improvements. This includes coordinating and performing analyses to assist in troubleshooting customer channels that utilize sales processes. The role also involves conducting competitive analyses to support individual sales units regarding processes, products, and pricing strategies. Furthermore, the candidate will coordinate interactions with system coordinators and technicians to ensure compliance with the Centers for Medicare & Medicaid Services (CMS) and to prepare for selling at HealthCare.gov and other ACA marketplaces. The position requires collaboration with various internal departments to address sales needs related to healthcare reform topics and may include performing other duties as assigned.