Senior Product Delivery Associate - Digital Marketing

JPMorgan Chase - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

As a Senior Product Delivery Associate in Private Bank Digital & Content, you will play a crucial role in transforming visions into market-ready products. This position involves navigating complex challenges to ensure smooth product delivery and support change initiatives, contributing significantly to your career growth and innovation journey. You will work closely with cross-functional teams, build key relationships, and enable continuous value delivery for products.

Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Executes digital personalization campaigns in personalization and version testing tools and identifies trends and new areas of opportunity for personalization and version testing.
• Interprets and reports results for all experiences, communicating broader implications to any additional teams.
• Collaborates with subject matter experts to craft a version test that will best answer business questions and improve performance, ensuring projects are completed and insights applied across all platforms.
• Advocates for data-driven decisions across all client touchpoints.
• Prioritizes between concepts based on expected business impact, scale, and alignment with broader team goals.
• Evaluates existing processes to ensure the quality of end results and determines required solutions, assisting in implementations.
• Troubleshoots and quality assures activities to identify and correct experience issues before they are shared with clients.
• Continues to understand the marketing technology landscape to be ready for new concepts and provides guidance on developing industry changes.

Requirements

• 3 years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes.
• Experience with optimization and version testing tools (Adobe Target, Optimizely, Google Optimize) and major clickstream/web analytics solutions (Adobe Analytics, Google Analytics).
• Advanced knowledge of Microsoft Excel.
• Experience applying statistical concepts.
• Ability to synthesize insights and effectively communicate complex concepts into actionable next steps.
• Highly analytics and detail-oriented with a passion for uncovering trends.
• Comfortable being precise in interpretations and their limits.

Nice-to-haves

• Developed knowledge of the product development life cycle.
• Experience with front-end code (Javascript) or statistical languages (Python, R).
• Understanding of data engineering and related marketing technology APIs.
• Familiar with agile framework - working with JIRA or equivalent.