Senior Product Delivery Associate - Small Business Lending

JPMorgan Chase - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As a Senior Product Delivery Associate in Business Banking Small Business Lending, you will play a crucial role in transforming visions into market-ready products. This position involves navigating complex challenges to ensure smooth product delivery and support change initiatives, contributing significantly to your career growth and innovation journey. You will work collaboratively with cross-functional teams, build key relationships, and enable continuous product value delivery.

Responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm's risk, controls, compliance, and regulatory requirements.
• Raises blockers and other impediments to the Product Delivery Manager to manage dependencies and ensure adequate resources.
• Acts as liaison between business, governance (Risk, Compliance, Legal, Controls, etc.) and technology stakeholders, providing transparency and a consistent product delivery experience, resulting in quality customer and employee products.
• Assembles and manages project working groups, ensures stakeholder engagement, influences and drives decision making.
• Creates and manages detailed project plans and status updates, works with Product Owners to maintain exceptional JIRA hygiene.
• Oversees changes to project scope and schedule, and ensures that proper approvals are in place.
• Contributes to the development and utilization of Agile standards and methodologies.

Requirements

• 3 minimum years of experience or equivalent expertise in product management or a relevant domain area.
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes.
• Advanced JIRA/JIRA Align and Microsoft Office skills (Excel, PowerPoint); experience with tools like Confluence, Tableau, SharePoint, preferred.
• Strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders.

Nice-to-haves

• Developed knowledge of the product development life cycle.
• Self-starter who is driven to excel in all aspects of their role, strong personal management and organizational skills; ability to manage multiple (and changing) project deliverables at the same time.
• Strong work ethic, proactive and results-oriented, fact-based approach.
• Strong oral and written communication skills; ability to synthesize large amounts of information, summarize key concepts and articulate relevant issues to senior management.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching