Senior Product Designer, Enterprise Platforms

Chewy - Boston, MA

Full-time - Senior

Onsite - Boston, MA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

Chewy is dedicated to being the most trusted and convenient online destination for pet parents (and partners), everywhere. On the Product Design and Research team, we embrace this vision (and our pets!). We craft experiences that delight customers (and the businesses and veterinarians that support them) and empower them to keep their pets happy and healthy. As a team of hard-working, collaborative, and fun-loving designers, researchers, and builders, we're looking for creative and driven talent to join the pack. We are seeking a Senior Product Designer, Enterprise Platforms in Bellevue, WA or Boston, MA offices to join our growing design team. The Enterprise Product Design team empowers Chewy to build efficient, simple, and results-oriented products for all Chewtopians, Veterinarians, Pharmacists, and other business partners who ultimately work to deliver best-in-class experiences to the Pet Parents who trust us. We do this by envisioning and crafting thoughtful enterprise experiences that can succeed in large-scale complex environments and balance the impact on customers, both internal and external. We approach our problem space with a holistic POV to account for how disparate tools, products, and features addressing a nuanced set of problems and user journeys can be cohesively oriented together into robust platforms to run the Chewy business and enable WOW moments more efficiently.

Responsibilities

• Transform customer and business objectives into compelling products that have purpose, simplicity, and are feasible to build.
• Develop multiple solutions for a specific challenge that can be delivered across a range of products, platforms, and devices with a bias for action and crisp prioritization.
• Manage the design process for your projects from end to end: Discovery and concept ideation, flows and wireframes, and full-fidelity prototype designs.
• Collaborate with business stakeholders, product managers, developers, content strategists, user researchers, and other designers.
• Champion cohesion and consistency to unite a growing family of products.
• Clearly present your design process, inspiration, and decisions to stakeholders, including C-suite executives.
• Nurture Chewy's culture and principles within your team and the design practice.

Requirements

• 5+ years of experience as a user experience designer, interaction designer, information architect, or similar role
• 1+ years of experience leading large-scale product design initiatives.
• A track record of delivering high-quality digital products that delivered results and demonstrate the depth of your design skills; illustrated in a portfolio or case studies.
• Proven experience communicating and presenting complex problems clearly.
• A proven ability to evaluate the customer and business impact of your design decisions.
• Bachelor's degree (or an equivalent degree) in Design, HCI, or a related field, or equivalent professional experience with the design field.

Nice-to-haves

• Experience designing for internal enterprise tools.
• Experience creating simple solutions for onboarding users to complicated workflows.