Braintree - San Jose, CA

posted 5 months ago

Full-time - Senior
San Jose, CA
Personal and Laundry Services

About the position

As a Senior Product Designer within the Purchase team at PayPal, you will play a pivotal role in shaping the consumer-facing experience that begins at merchant sites and extends through the Checkout process, including all post-purchase journeys within the consumer app. This team is responsible for all checkout experiences across PayPal, including the flagship branded checkout, the new guest checkout product known as Fastlane, and the rapidly growing Pay with Venmo initiative. Your work will directly impact how millions of customers interact with PayPal's payment solutions, making it essential to create meaningful and cohesive end-to-end payment experiences on a global scale. In this role, you will collaborate closely with cross-functional team members to influence design decisions and ensure the delivery of the best possible online payment experience for both customers and merchants. As a leader in fintech, PayPal is committed to democratizing financial services, and your contributions will help to reimagine the future of money for millions worldwide. You will be expected to draw on data and research to inform your design concepts, ensuring that user needs are at the forefront of the product development lifecycle. Your responsibilities will include independently contributing to PayPal's strategy and vision, leading designers in the conceptualization, execution, and delivery of product experiences. You will advocate for continuous learning and the inclusion of metrics in design decisions, leveraging established UX techniques and templates to create high-quality deliverables. Additionally, you will mentor other designers, fostering a culture of growth and innovation within the UX community at PayPal. Your expertise will be crucial in representing your domain to peers, senior leaders, and executives, ensuring that customer-centric design principles are upheld throughout the organization.

Responsibilities

  • Independently contribute to PayPal's strategy and vision, leading designers in the conceptualization, execution, and delivery of PayPal's product experiences.
  • Make design decisions based on insights and advocate for continuous learning and the inclusion of metrics.
  • Work with cross-functional team members in the execution and delivery of PayPal's Checkout ecosystem, using a customer-focused, iterative design process.
  • Leverage and foster the use of established UX techniques, templates, presentations, and assets in the creation of UX analysis, solutions, and materials.
  • Create interactive prototypes, templates, and contribute to our global design system.
  • Create high-quality deliverables, including strategy, planning, working with cross-functional partners to remove blockers and presenting effectively to senior staff and stakeholders.
  • Actively mentor and develop others and be an influential thought-leader within our UX community.

Requirements

  • At least 8+ years of experience in product design or a related field.
  • A Bachelor's and/or Master's Degree in Design, Information Architecture, Human Factors, or equivalent project/portfolio experience.
  • A portfolio and use cases that demonstrate your design process.
  • Mastery of the UX lifecycle with deep experience in all skill areas and tools, including facilitation of workshops or collaboration techniques.
  • Expertise in designing with Figma and prototyping mobile and desktop interactions.
  • Skilled in contributing to and using internal design systems.
  • Experience in concepting and testing with consumers using platforms like Usertesting.com, Userzoom, or other research tools.
  • Awareness and understanding of technology mediums (e.g., JavaScript, HTML/CSS).
  • Awareness of the latest UX industry trends and online checkout landscape is a plus.
  • Experience working in Finance, FinTech, or a similar highly regulated industry is an advantage.
  • Proven experience in influencing and inspiring highly talented and productive teams.
  • High attention to detail, especially under urgent or high-pressure circumstances.

Nice-to-haves

  • Experience in the finance or fintech industry.
  • Familiarity with the latest UX industry trends and online checkout landscape.

Benefits

  • Annual performance bonus or other incentive compensation.
  • Equity options.
  • Medical, dental, and vision benefits.
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