Senior Product Designer

About the position

It's an exciting time to be a designer at Paciolan, an industry leader in the live events space. Whether we're simplifying our e-commerce platform for consumers or optimizing enterprise tools for our clients, our mission is to put the fan experience at the center. We strive to create data-driven, efficient, and engaging user experiences that keep fans coming back again and again. We're looking for a senior-level designer who can lead strategic product initiatives, drive user research, mentor team members, and push design innovation across our product ecosystem.

Responsibilities

• Lead the end-to-end design process, from discovery and research to final implementation, within a cross-functional Agile team.
• Conduct user research (usability testing, interviews, A/B testing, heuristic evaluations) to identify pain points and validate design decisions.
• Translate complex workflows into intuitive, accessible, and scalable user experiences for both B2C (e-commerce) and B2B (enterprise) solutions.
• Utilize data-driven insights (product analytics, heatmaps, session recordings) to optimize UI/UX for measurable impact on user engagement and conversion.
• Define and scale our design system, ensuring consistency, accessibility, and efficiency across platforms.
• Partner closely with product managers, engineers, and business stakeholders to align design and product strategy with business goals.
• Mentor junior designers and help shape a strong, collaborative design culture within the organization.
• Stay ahead of emerging design trends (AI-driven UX, personalization, voice UI, motion design) to keep Paciolan at the forefront of innovation.

Requirements

• 5+ years of experience solving complex design challenges for B2B or B2C digital products.
• A strong portfolio showcasing case studies with user research insights, iterative design processes, and measurable business impact.
• Expertise in user research methodologies, usability testing, and product analytics tools.
• Strong ability to work in cross-functional teams, influence stakeholders, and articulate design rationale effectively.
• Proficiency in Figma, Storybook, Adobe XD, and design system management.
• Deep understanding of responsive web design, accessibility (WCAG), and mobile-first principles.
• Experience working in fast-paced, Agile environments, balancing multiple projects simultaneously.

Nice-to-haves

• Experience designing for highly regulated or complex industries.
• Expertise in behavioral design, personalization, or AI-driven UX.
• Deep understanding of front-end development constraints and capabilities.

Benefits

• Flexible PTO
• Free gym access & fitness classes (select offices)
• Outdoor barbecues & social events
• A relaxed, friendly culture where UX is valued at the highest levels
• Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans
• Flexible Paid Time Off (including Parental Leave)
• Paid Holidays
• 401(k)
• Short/Long Term Disability