Pearson Education - Englewood, CO
posted 10 days ago
The Senior Product Management Analyst will oversee the escalation of issues related to HE MyLab and Mastering learning applications. This role involves initial product triage of incidents, managing escalated tickets, and collaborating with Product and Engineering teams to prioritize bug fixes. The analyst will also ensure effective communication with stakeholders and track incident volumes to identify customer pain points, ultimately guiding product team priorities based on customer data.