Pearson Education - Englewood, CO
posted 10 days ago
The Senior Product Management Analyst will manage the escalation of issues for HE MyLab and Mastering learning applications. This role involves initial product triage of incidents, analyzing issues to understand their scope and impact, and managing escalated tickets to track and monitor product issues. The analyst will work closely with Product and Engineering teams to prioritize bug fixes and ensure effective communication with stakeholders regarding incident resolutions.