Senior Product Manager, 5G As A Service for Government

$121,600 - $219,400/Yr

T-Mobile US - Parsippany-Troy Hills, NJ

Full-time - Senior

Parsippany-Troy Hills, NJ

Telecommunications

About the position

The Senior Product Manager, 5G Advanced Network Solutions (ANS) for Government at T-Mobile is responsible for leading the development and execution of innovative 5G solutions tailored for government clients. This role involves identifying customer needs, managing product vision and roadmap, and collaborating with cross-functional teams to deliver impactful products. The ideal candidate will leverage their expertise in 5G technology and customer engagement to drive product success and enhance customer experiences.

Responsibilities

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at VP level and below, including regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends and assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Creates, manages, and fosters an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs.
• Evangelizes and advocates for the customer both internally and externally, perpetuating the customer-first mindset.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
• Owns and manages product backlog and priorities with our business and technology partners.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conducts Product Quarterly Business Reviews (QBR's) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment.
• Manages development of adoption tools and training materials.
• Identifies execution, operational, organizational issues that impede product success and drives improvement plan to change or resolve issues.

Requirements

• Bachelor's Degree (Required)
• 7+ years of relevant Product Management experience.
• Advanced level understanding of customer experience.
• Experience launching products in the Government / Public Safety segment.
• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
• Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
• Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs