Senior Product Manager, 5G As A Service

$121,600 - $219,400/Yr

T-Mobile US - Bellevue, WA

Full-time - Senior

Bellevue, WA

Telecommunications

About the position

The Senior Product Manager, 5G Advanced Network Solutions (ANS) at T-Mobile is responsible for overseeing the development and execution of products that leverage T-Mobile's 5G technology. This role involves identifying customer needs, ensuring technical feasibility, and aligning business objectives to deliver innovative solutions. The Senior Product Manager will lead cross-functional teams, maintain relationships with stakeholders, and drive product strategy to enhance customer experiences and achieve business results.

Responsibilities

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
• Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment.
• Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at VP level and below, including regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends and assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Creates, manages, and fosters an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer's unmet needs.
• Evangelizes and advocates for the customer both internally and externally, perpetuating the customer-first mindset.
• Creates an environment and culture where the team is immersed in customer-first mindset.
• Tests ideas with real customers to ensure that the product delivers the desired benefit.
• Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
• Owns and manages product backlog and priorities with our business and technology partners.
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
• Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
• Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
• Generates and maintains dashboards and reports that track product health and success metrics.
• Conducts Product Quarterly Business Reviews (QBR's) and Steering meetings.
• Runs beta and pilot programs with early-stage products and samples.
• Collaborates with advertising and public relations to promote product.
• Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
• Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
• Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
• Accountable for product quality and performance in production environment.
• Manages development of adoption tools and training materials.
• Identifies execution, operational, organizational issues that impede product success and drives improvement plan to change or resolve issues.

Requirements

• Bachelor's Degree (Required)
• 7+ years of relevant Product Management experience.
• Advanced level understanding of customer experience.
• Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
• Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
• Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
• Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
• Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

Benefits

• Medical, dental and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off
• Up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Back-up care
• Enhanced family support
• Childcare subsidy
• Tuition assistance
• College coaching
• Short- and long-term disability
• Voluntary AD&D coverage
• Voluntary accident coverage
• Voluntary life insurance
• Voluntary disability insurance
• Voluntary long-term care insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs