T-Mobile US - Bellevue, WA

posted 7 days ago

Full-time - Senior
Bellevue, WA
Telecommunications

About the position

The Senior Product Manager, 5G Advanced Network Solutions (ANS) at T-Mobile is responsible for overseeing the development and execution of products that leverage T-Mobile's 5G technology. This role involves identifying customer needs, ensuring technical feasibility, and aligning business objectives to deliver innovative solutions. The Senior Product Manager will lead cross-functional teams, maintain relationships with stakeholders, and drive product strategy to enhance customer experiences and achieve business results.

Responsibilities

  • Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope.
  • Identifies target customer(s) for existing or future products, and designs and drives end user product research.
  • Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
  • Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact.
  • Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment.
  • Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
  • Works with stakeholders and follows enterprise process to secure and maintain product funding.
  • Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
  • Communicates, influences, and sells ideas at VP level and below, including regularly delivering product presentations.
  • Drives specific ad hoc analysis and presents information to executive level management on request.
  • Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
  • Works with external third parties to assess partnerships and licensing opportunities.
  • Maintains current understanding of tech trends and assesses how trends impact the roadmap or create opportunity for innovation of the product.
  • Leverages customer insights for product vision, strategy, roadmap, priorities.
  • Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
  • Creates, manages, and fosters an active VOC feed for themselves and team.
  • Actively looks for opportunities to delight or meet customer's unmet needs.
  • Evangelizes and advocates for the customer both internally and externally, perpetuating the customer-first mindset.
  • Creates an environment and culture where the team is immersed in customer-first mindset.
  • Tests ideas with real customers to ensure that the product delivers the desired benefit.
  • Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints.
  • Owns and manages product backlog and priorities with our business and technology partners.
  • Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
  • Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap.
  • Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
  • Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
  • Generates and maintains dashboards and reports that track product health and success metrics.
  • Conducts Product Quarterly Business Reviews (QBR's) and Steering meetings.
  • Runs beta and pilot programs with early-stage products and samples.
  • Collaborates with advertising and public relations to promote product.
  • Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
  • Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support.
  • Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
  • Accountable for product quality and performance in production environment.
  • Manages development of adoption tools and training materials.
  • Identifies execution, operational, organizational issues that impede product success and drives improvement plan to change or resolve issues.

Requirements

  • Bachelor's Degree (Required)
  • 7+ years of relevant Product Management experience.
  • Advanced level understanding of customer experience.
  • Product Lifecycle Management Experience in delivering large and complex business/technology initiatives.
  • Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
  • Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
  • Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
  • Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.

Benefits

  • Medical, dental and vision insurance
  • Flexible spending account
  • 401(k)
  • Employee stock grants
  • Employee stock purchase plan
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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