Senior Product Manager -Agile

Truist Financial - Raleigh, NC

Full-time - Senior

Raleigh, NC

Credit Intermediation and Related Activities

About the position

This position has a hybrid workstyle (4 days in office, effective 10/1/24) and sits in the Truist footprint. This role is a Senior Product Manager for Enterprise Authentication, focused on onboarding client-facing applications to our core authentication ecosystem. The teammate will help drive overall adherence to the Truist standards for client authentication. They will partner with various lines-of-business and technology stakeholders to assess their authentication needs and define an onboarding strategy for their application(s). This teammate will work with Product Owners, Technical Leads, Enterprise Architects and Agile delivery teams to progress a robust roadmap and backlog. The Senior Product Manager is a thought leader amongst the team for core authentication, with business goals and responsibility for ensuring the core platforms meet all regulatory, industry and internal standards for authentication. In this position, the person must be able to work at the strategic level (generating a multi-year roadmap) and at the tactical level across multiple prioritized workstreams (analyzing data, solving problems, and working with delivery teams for development). The ideal candidate will have experience with onboarding and migration strategies, demonstrated acumen at coordinating strategies and decision-making among all levels of leadership, and experience using a Scaled Agile development framework. Prior experience with client authentication is strongly preferred.

Responsibilities

• Research, analyze, and learn about a target client segment, to garner a deep understanding of their segment and that segment's financial needs.
• Be an expert with respect to the competition, industry trends, and changing customer needs. Demonstrate thought leadership and champion the business vision across the company.
• Analyze the market and competitive environment to define a differentiated product vision that delivers unique value. Translate analyses into sound recommendations based on data and experience.
• Collaborate with a wide variety of partners to align on strategy and develop a delivery roadmap that supports business goals.
• Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.
• Write epics and features in support of the defined roadmap, working with partners to prioritize across teams.
• Set Planning Increment (PI) vision, priority and definition, partnering with product owners on feature prioritization and delivery timelines.
• Develop feature backlog roadmap, leading high level deliverables including discovery, prototypes/wireframes, usability studies, partner demos, and web analytics planning.
• Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.
• Partner to set Pricing and ensure billing follows all associated processes and procedures.
• Create and track product metrics to inform strategy and roadmap, sharing analysis with partners.
• Work with Readiness to create client and teammate facing content.
• Risk management: Ensure all Product Management Lifecycle (PML) process & procedures are followed, supporting security, risk, audit, and more, and ensure action items and deadlines are met. Lead risk presentations, working with other PM and PO partners on evidence to support recommendations.
• Attend Agile ceremonies, as applicable.
• Mentor other Product Managers on product management practices.

Requirements

• Bachelors' degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Ten or more years of banking, financial services, or other relevant work experience
• Five or more years of product, analysis, technology, and/or design experience
• Five or more years of leading cross functional teams
• Previous experience working as a Product Manager
• Equal enthusiasm for high-level strategic planning and tactical daily execution
• Experience defining/driving vision of experience programs and/or partnership based programs
• Experience defining and delivering large-scale online initiatives
• Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues
• Ability to lead cross-functional teams without formal authority
• Comfortable managing concurrent projects in a fast-based, results-driven environment
• Comfortable with ambiguity, leading work autonomously, and making independent decisions
• Excellent skills in presentation, facilitation, communication, and negotiation
• Experience defining/driving vision of experience programs and/or partnership based programs
• Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct executive-level presentations to explain and sell plans/vision

Nice-to-haves

• Master's degree in business, engineering, design, or technology field; banking or financial management education
• Experience working with distributed teams (onshore/offshore)
• Certified SAFe Product Owner/Product Manager (or equivalent)

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment
• Tax-preferred savings accounts
• 401k plan
• No less than 10 days of vacation during the first year of employment
• 10 sick days
• Paid holidays
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available