Senior Product Manager - AI

Experian - Costa Mesa, CA

Full-time - Senior

Costa Mesa, CA

10,001+ employees

Administrative and Support Services

About the position

As a Senior Product Manager at Experian, you will lead the development of generative AI and data-driven products aimed at transforming consumer financial interactions. This role focuses on creating personalized and intuitive experiences that help consumers manage their finances more effectively, leveraging advanced technologies and data analytics.

Responsibilities

• Guide product discovery, design, and execution of generative AI and data-driven products and features across ECS.
• Define precise product requirements for chatbots, interactive voice response agents, and embedded generative AI capabilities within product experiences.
• Work with AI engineers and infrastructure cloud operations to design, enhance, and launch products.
• Collaborate with legal and compliance teams to understand regulatory requirements and integrate appropriate control and safeguards into product designs.
• Develop and implement controls that address privacy, data security, and consumer protection to mitigate risks associated with AI technologies.
• Communicate complex technical concepts to non-technical team members regularly.
• Integrate consumer insights into product development to ensure products meet user needs and enhance customer satisfaction.
• Work with analytics teams to instrument analytics, interpret data, and obtain insights for product development and improvements.

Requirements

• 5+ years of product management experience and/or engineering in FinTech or a related field.
• Experience developing and launching successful data-driven products.
• Experience with customers, customer experience, and customer advocacy.
• Knowledge of Generative AI, Machine Learning, and Natural Language Processing.
• Practical experience implementing solutions based on Generative AI or similar AI technologies.
• Experience with consumer financial behaviors and the FinTech ecosystem.

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays