Senior Product Manager - Books Customer Experience, WW Books Supply Chain Operations

$124,500 - $206,000/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Kindle Content and Physical Books team at Amazon is seeking a passionate and visionary Senior Product Manager to innovate and enhance the customer experience for Books customers. This role encompasses end-to-end ownership of new features aimed at improving product availability and the reading experience. As the WW Senior Product Manager focused on product damage and defect reduction, you will be responsible for designing products that prevent damaged shipments and defects for our WW Print Books customers. This includes managing a closed-loop mechanism for damaged shipments, from product preparation to carrier performance, while considering the unique aspects of Books. In this position, you will collaborate with various Marketplace Points of Contact (POCs) to drive initiatives within the last mile defect reduction workstream. Your responsibilities will include designing metrics and KPIs, proposing tenets, identifying current customer gaps with central teams, and creating a roadmap for a defect-free supply chain. You will work closely with Amazon Logistics, Data Science, Finance, Transportation, and other internal stakeholders, owning the product roadmap strategy and execution. Your work will directly influence the shopping experience of millions of customers, making it essential to champion this vision across the company. The role requires you to have end-to-end ownership of last mile damage and defect reduction initiatives, ensuring alignment with Senior Leadership goals. You will partner with Amazon Logistics and Customer Excellence teams to minimize last mile delivery defects, think creatively to invent new mechanisms for defect identification, and design long-term supply chain strategies that enhance customer satisfaction while reducing costs. As the central voice of US Books to systems and operations leaders, you will advocate for supply chain initiatives and extend them beyond Books across the organization. Additionally, you will manage diverse stakeholder relationships to gain cross-functional support and expand the product scope to worldwide marketplaces, focusing on systemic and technical implementations.

Responsibilities

• Have end-to-end ownership of last mile damage & defect reduction initiatives with Senior Leadership goals and visibility, from conceptualization and design through development and implementation
• Partner with Amazon Logistics and Customer Excellence teams to reduce last mile delivery defects
• Think creatively and invent new mechanisms for defect identification based on signals from customers, defective shipment data and Andons
• Design long-term supply chain strategies to raise the bar for customers while reducing cost
• Be the central voice of US Books to systems and operations leaders to champion supply chain initiatives and extend them beyond Books across the company
• Manage diverse stakeholder relationships to gain cross-functional support to deliver results across the supply chain
• Expand our product scope and learnings to WW market places approaching systemic & technical implementations (ML based product Prep, Prep workflow improvements)

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience as a product manager or owner

Nice-to-haves

• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders

Benefits

• Medical, financial, and other benefits
• Equity and sign-on payments as part of total compensation package