Senior Product Manager: Core Digital Product (Full Time)

$90,000 - $105,000/Yr

Grameen America - Jackson Heights, NY

Full-time - Mid Level

Remote - Jackson Heights, NY

Credit Intermediation and Related Activities

About the position

The Senior Product Manager at Grameen America will lead a portfolio of initiatives focused on optimizing core banking systems and enhancing digital payment functionalities. This role involves managing cross-functional teams, engaging with stakeholders, and continuously improving product offerings to better serve low-income women through microfinance solutions.

Responsibilities

• Engage and manage a discovery and learning process with industry players to select appropriate vendors for repayment and disbursement channels.
• Work closely with operations and technology functions to design, pilot, and roll out integrated repayment and disbursement channel options.
• Set up a continuous improvement process for core systems, including reviews of SMS engagement and transaction channels.
• Own relationships and manage a roadmap of feature requests with core technology vendors and partners.
• Identify needs and design solutions for configuration improvements to the core loan banking MIS.
• Design solutions for process innovation and automation to alleviate pain points in various processes.
• Incorporate learnings and findings into future product design.
• Manage the product development process in cross-discipline workstreams using collaboration tools and strategies.
• Support Members throughout their Grameen journey and adapt the product portfolio as needed.

Requirements

• Bachelor's degree; 4-8 years of prior Product Management or relevant experience.
• Excellent written and oral communication skills, with the ability to tell stories visually and with data.
• Proven ability to communicate effectively with a wide range of stakeholders.
• Strong interpersonal skills to build relationships with Members and colleagues.
• Experience in planning and leading working sessions and user testing sessions.
• Proven analytical skills for data collection, analysis, and visualization.
• Proficiency in common data analysis tools and commitment to data-driven decision making.
• Ability to handle stakeholder feedback gracefully.
• Experience leading small, cross-functional teams.
• Strong organization skills and attention to detail.

Nice-to-haves

• Spanish language skills
• Prior knowledge of the US payments system
• Prior knowledge of lending and/or microlending core banking MIS systems
• Prior knowledge of microfinance principles and common practices.

Benefits

• Medical, dental, and vision insurance plans
• Generous Paid Time Off options for vacation, sick, and personal days
• Paid Holiday Schedule
• 401K retirement savings plans
• Flexible Spending Account (FSA)
• Training
• Opportunity for advancement
• And more!