Senior Product Manager - Digital Guest Journey

Canary Technologies - New York, NY

Full-time - Senior

New York, NY

Publishing Industries

About the position

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 90+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500 company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, FPrime, and Insight Ventures. Join us in shaping the future of hospitality!

Responsibilities

• Lead the ideation, technical development, and launch of innovative product solutions across the digital guest journey
• Work closely with engineering, design, marketing, sales, and other teams to bring products to market and develop and grow business opportunities
• Define and analyze metrics that inform the success of products, ensuring our solutions meet the highest standards of quality and user experience
• Understand Canary Technologies' strategic and competitive position and deliver products that are recognized best in the industry
• Conduct extensive user research and gather feedback to deeply understand the needs and challenges of both guests and hotel partners
• Make product decisions based on detailed analysis and a deep understanding of the market, user needs, and hospitality technology trends
• Foster a culture of innovation and continuous improvement, encouraging the team to think big and take calculated risks

Requirements

• 5+ years of experience in product management, with a proven track record of successfully launching and managing user friendly digital products
• Exceptional analytical skills, with the ability to gather and interpret complex data to drive informed product decisions
• Strong leadership and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders at all levels
• Proven ability to manage multiple complex projects simultaneously and prioritize effectively in a fast-paced, dynamic environment
• Demonstrated experience in strategic planning and execution, with a focus on delivering exceptional customer experiences

Benefits

• Health Care Plan (Medical, Dental and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
• Stock Option Plan
• Flexibility to visit and travel to our offices (SF, NY or Dallas)
• Paid Parental Leave
• A diverse, world-wide team
• Canary Days: Company-wide days off to ensure there is at least one extended weekend or day off each month
• Self Improvement Club: Monthly meetings to share personal goals with a budget for purchases that help achieve these goals
• Professional Development Chats: Budget to drive cross functional professional development conversations
• Travel Reimbursement: Stipend for team members to visit offices in New York, San Francisco, or Dallas
• Personal Travel Reimbursement: Credit towards stays at hotels that Canary works with