Senior Product Manager - Digital Loyalty Experiences

$109,200 - $173,700/Yr

Marriott International - Bethesda, MD

Full-time - Senior

Bethesda, MD

Accommodation

About the position

The Senior Product Manager for Digital Loyalty Experiences at Marriott International will lead the design, development, and innovation of loyalty member experiences on Marriott's flagship web platform. This role is crucial for enhancing the Marriott Bonvoy program and driving growth through improved user experiences for both new and existing members. The position involves collaborating with cross-functional teams to define and manage the web loyalty roadmap, focusing on expanding the value proposition for members and improving existing features.

Responsibilities

• Lead the design, development, and innovation of loyalty member experiences across Marriott.com.
• Define and manage the web loyalty roadmap with a focus on enhancing member experiences.
• Collaborate with product, design, and engineering teams to activate the web loyalty roadmap.
• Develop products and services that deliver innovative experiences and reduce friction in the Bonvoy Loyalty feature ecosystem.
• Create compelling content and business cases to present concepts to senior management.
• Integrate data analytics and user experience research to prioritize product initiatives.
• Lead cross-functional teams to ensure on-time delivery of product features and optimizations.
• Perform User Acceptance Testing (UAT) per release requirements and track product performance metrics.

Requirements

• 7 years of Digital Product Management experience with fluency in the Consumer/Digital landscape and web platforms.
• 4 years of experience leading cross-functional agile teams, particularly in web or mobile products.
• 3 years of experience with Jira dashboards in an agile delivery organization.
• Demonstrated ability to lead and collaborate effectively in a matrix-managed environment.
• Strong analytical and problem-solving skills with a customer-obsessed mindset.
• Undergraduate degree or equivalent experience/certification.

Nice-to-haves

• Experience leading agile teams within large organizations.
• Global mindset with adaptability for local market dynamics.
• Familiarity with analytics platforms like Adobe Analytics for data-driven product measurement.
• Experience in major digital feature launches for global brands.

Benefits

• Comprehensive health care benefits
• 401(k) plan with up to 5% company match
• Employee stock purchase plan at 15% discount
• Accrued paid time off (including sick leave)
• Life insurance
• Group disability insurance
• Travel discounts
• Adoption assistance
• Paid parental leave
• Health savings account
• Flexible spending accounts
• Tuition assistance
• Pre-tax commuter benefits
• Other life and work wellness benefits