Senior Product Manager, Fraud Strategy

$90,000 - $180,000/Yr

Walmart - Bentonville, AR

Part-time,Full-time - Mid Level

Bentonville, AR

General Merchandise Retailers

About the position

The Walmart fraud strategy team is seeking an individual contributor who is enthusiastic about developing and enhancing next-generation fraud solutions for our growing business. This role is pivotal in identifying opportunities through data analysis, driving development, prioritization, and implementation efforts across various business and technology workstreams. The successful candidate will contribute significantly to our fraud prevention initiatives, ensuring that we not only reduce fraud losses but also enhance the overall customer experience. As part of the eCommerce organization and reporting to the Senior Manager of Fraud Strategy, you will leverage data to engage with multiple business channels, ensuring the successful execution of initiatives aimed at minimizing fraud losses. In this role, you will represent the Fraud Strategy team in collaboration with business, risk, and engineering teams to build and evaluate business cases that support investment decisions in fraud initiatives. You will be responsible for communicating both high-level and detailed product specifications, which will include business rules, flows, cases, and user experience-focused deliverables. Your support will be crucial during product implementation and deployment, as you will engage with Engineering and Project Management to address questions and make scope trade-off decisions. After launch, you will coordinate activities to validate that the product functions as intended and that acceptance testing is successful. Additionally, you will define, track, and improve key product metrics while providing status reports on fraud initiatives. Your expertise will be essential in developing, executing, and improving action plans, providing expert advice and guidance in the application of information and best practices. You will support and align efforts to meet customer and business needs while building commitment for your perspectives and rationales. This position does not involve supervising employees, but it will have a significant impact on the overall fraud prevention strategy and execution.

Responsibilities

• Represent the Fraud Strategy team in collaboration with business, risk, and engineering teams to build and evaluate business cases supporting investment decisions in fraud initiatives.
• Communicate both high-level and detailed product specifications incorporating business rules, flows, cases, and user experience-focused deliverables.
• Support product implementation and deployment by engaging with Engineering and Project Management during implementation to answer questions and make scope trade-off decisions.
• Coordinate post-launch activities to validate that the product works as designed and that acceptance testing was successful.
• Define, track, and improve key product metrics.
• Provide status reporting on fraud initiatives.
• Evangelize the fraud prevention vision and strategy with internal stakeholders.
• Synthesize fraud events to surface vulnerabilities and analyze large amounts of data into actionable insights.
• Build out business cases and complete ad-hoc analyses to pitch new ideas.
• Collaborate with internal business, engineering, data scientist teams, and external partners to drive roadmap prioritization.
• Collect performance metrics and customer feedback post-launch.

Requirements

• Bachelor's degree in computer science, engineering, or related area and 5 years' experience in product management, or 7 years' experience in product management or related area.
• Deep understanding of product management as a practice and experience with running product scrums with engineers and data scientists.
• Prior experience with fraud or risk product management or related field.
• Understanding of eCommerce technologies, call center process flows, and fraud prevention tactics.
• Ability to manage multiple projects and priorities in a fast and fluid environment.
• Ability to use data, insights & analytics, conduct market research, and generate insights to build a compelling narrative for partners from engineers to executives.
• Executive-level presentation skills.

Nice-to-haves

• Master's degree in Business Administration, Computer Engineering, or Computer Science.
• Experience working on consumer-facing, large-scale, highly complex B2B/C products.
• Knowledge of accessibility best practices and experience in creating inclusive digital experiences.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits including 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability benefits.
• Company discounts and Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program covering tuition, books, and fees.