Vivint - Lehi, UT
posted 24 days ago
Full-time - Mid Level
Remote - Lehi, UT
Administrative and Support Services
About the position
The Product Manager - Growth at Vivint Smart Home is responsible for leading initiatives that drive revenue and enhance customer experiences through the mobile app. This role focuses on optimizing the in-app shopping experience, managing the Refer-a-Friend program, and identifying cross-sell opportunities with NRG, contributing to the overall growth and customer retention of the company.
Responsibilities
- Drive revenue growth by enhancing the in-app shopping experience, enabling upsells and upgrades for existing customers.
- Lead and optimize the Refer-a-Friend program to boost customer acquisition through the in-app referral system.
- Collaborate with internal teams to identify and manage cross-sell opportunities between Vivint and NRG, enhancing the value of the mobile app experience.
- Ensure the mobile app is a central platform for customers to discover and purchase new products and services, improving customer satisfaction and long-term retention.
- Establish a strong balance between discovering new product opportunities and delivering world-class product experiences.
- Distill complicated problems into simple, minimal solutions delivered through the Vivint mobile app.
- Write clear and concise user stories and requirements, prioritizing development items to align with the product roadmap.
- Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on mobile development, user experience, and data structures.
- Partner with our world-class User Research team to identify problems, test solutions, and learn about our customers.
- Advocate for the customer, and the business, through research, insights, and regular contact with our customer-base.
- Rapidly iterate product concepts through user testing, high fidelity mocks & prototypes, user journey maps, storyboards, and more.
- Collaborate with other teams to ensure product opportunities are highly valuable to customers, viable for the business, easy to use, and technically feasible.
- Work closely with cross-functional teams of designers, engineers, program, and QA to ensure delivery against product roadmap.
- Build and maintain relationships across organization.
- Monitor product performance and proactively identify opportunities for product improvements.
- Identify opportunities for customer testing and drive execution while measuring and reporting results.
- Partner with the GTM team to prepare operations, marketing, sales, supply chain, and support product channels for launch.
- Work with your product squad in ensuring product market fit for your suite of products and features.
Requirements
- 2-4+ years of relevant PM experience.
Nice-to-haves
- Mobile app experience (preferred, but not required)
- Master's degree or equivalent work experience.
Benefits
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
