Senior Product Manager, Payments

Sony Interactive Entertainment - San Diego, CA

Full-time - Senior

Hybrid - San Diego, CA

Motion Picture and Sound Recording Industries

About the position

The Senior Product Manager for Payments at Sony Interactive Entertainment will lead the development and scaling of payment products within the PlayStation ecosystem. This role focuses on modernizing payment processing, ensuring compliance, and enhancing the overall customer experience through innovative payment solutions. The position requires a strategic mindset to drive product vision and roadmap while collaborating with cross-functional teams to deliver impactful results.

Responsibilities

• Define the product vision and drive the roadmap for our products
• Internalize and represent Voice of The Customer throughout the product lifecycle
• Collect and measure key product metrics against goals to inform success of each release and plan iterations accordingly
• Translate market trends into a compelling product direction and vision
• Drive end-to-end delivery of multiple strategic and complex cross-regional, cross-functional initiatives with multi-level dependencies
• Collaborate with development teams and program management to develop full program plans including timelines, dependencies, risk factors, success criteria, and outcomes
• Partner closely with Program Management, Engineering, UX, and Senior Leadership to drive programs strategically
• Understand strategy, objectives, priority and goals of our team and those belonging to partner teams and stakeholders
• Ensure clear communication for requirements, escalation of issues and challenges to leadership, relevant partners, and team members
• Lead continuous improvement efforts to optimize productivity
• Build a strong cohesive product team and create a fun and collaborative environment that cultivates creativity, innovation, and learning

Requirements

• 5+ years of product management experience with software development and delivery at scale
• Bachelor's degree, technical education and/or work experience in the technical domain
• Consistent track record of delivering products to market, collecting and incorporating user feedback into future iterations
• Demonstrated technical proficiency and an ability to understand technology, designs, challenges and risks
• Proven understanding of software lifecycle, release processes, and iterative development practices
• Experience creating go-to-market strategies and driving go/no-go release decisions
• Expertise in driving software development programs that involve integrating work of multiple technology (server and client) teams from inception to delivery to internal / external customers
• Experience in leading complex, business-critical programs with dependencies across multiple teams to include Program Management, User Experience, Legal, Marketing, Finance and other business teams
• Experience creating and delivering executive-level summary reports and presentations
• Excellent listening, written, and verbal communication skills across all levels
• Strong decision-making skills
• Experience in initiating and driving process improvements
• Excel in conflict resolution, collaboration, and people management
• Expertise with collaboration tools (Jira, Confluence, ProdPad, Trello, Google Drive, and Microsoft Teams, etc.)

Nice-to-haves

• Experience in a high-transaction network-based services, video gaming industry, or social media
• Domain expertise in one or more of the following areas: payment processing, digital payments, video gaming, social, data platforms, trust & safety, monetization, digital commerce, partner management, portfolio management, process implementation, mobile, and/or web development
• Experience working with globally-distributed teams and multicultural working environments
• Understanding of Japanese language and culture
• Hands on experience with experimentation, A/B testing and leveraging results to iterate
• Passionate about Video Gaming

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• Bonus package