Senior Product Manager - Public Sector Digital Services

$137,000 - $233,000/Yr

ServiceNow - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

Professional, Scientific, and Technical Services

About the position

The CIWF Public Sector industry product management team is looking for an experienced Product Manager to help us to expand Public Sector Digital Services (PSDS) into new government mission centers. PSDS is our robust industry customer service management solution tailored to the needs of federal/central, state and local agencies supporting their missions and goals. We are looking for an individual who has deep Product Management experience creating end-to-end solutions that meet the complex needs of constituents and the government agencies that serve them.

Responsibilities

• Identify the right problems to solve, why these problems should be solved, and the capabilities needed to solve these problems.
• Create and align on ServiceNow's Public Sector industry product strategy, including build/buy/partner decisions.
• Work with UX and Engineering teams on prototyping and ideation of product features and frameworks to help partners and customers in target markets.
• Maintain and communicate the product roadmap while cultivating a continuous backlog to continuously deliver new features.
• Work with customers from numerous government agencies across the world and have true mission impact.

Requirements

• 5-8 years of experience in product management building B2B and B2C enterprise products for a global customer base.
• Experience building, launching, and scaling enterprise SaaS products for external, paying customers.
• Product management experience from discovery to delivery at start-up companies and larger companies.
• Technical aptitude to self-validate solution approaches, assess initial feasibility, and drive discussions with architects and engineers.
• Excellent verbal and written communication skills, including the ability to chair sessions, host webinars and influence executive leadership, with the ability to work across multiple time-zones.
• Platform and framework systems thinking; a puzzle solver.
• Must be a US citizen to work with different government agencies including US DoD.

Nice-to-haves

• Has experience working with different government agencies.
• Understands the nuances of government agencies and how they work.
• Business degree or equivalent is a plus.

Benefits

• Base pay of $137,000 - $233,000, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan.
• Family leave programs.