Senior Product Manager (R-16849)

The Dun & Bradstreet Companies of Canada ULC - Austin, TX

Full-time - Senior

Austin, TX

5,001-10,000 employees

About the position

The Senior Product Manager at Dun & Bradstreet will lead the strategy and execution for acquiring and growing the lifetime value of users in the early stages of their business lifecycle. This role focuses on enhancing the onboarding experience and driving commercial success for a significant portfolio serving small business owners in the U.S. The position requires collaboration across teams to ensure a seamless customer experience and the development of innovative product features.

Responsibilities

• Define, socialize, and acquire cross-functional and leadership support of product vision.
• Identify insights and be responsible for the decision-making process, using KPIs and frameworks to evaluate long-term impacts of strategic decisions.
• Build processes and frameworks to ensure internal collaboration across teams regarding shared customer drivers and research/data focus.
• Explore customer problems, make data-driven decisions and build feedback loops.
• Apply storytelling to connect vision, strategy and action plans at the organizational level.
• Collaborate with other product, project, and development stakeholders and teams, gather requirements, coordinate dependencies and identify risks and opportunities.
• Foster a deep understanding of user journeys and user experience, identify and improve user experience, and drive growth.
• Collaborate with UX team to envision and test the customer experience, refining the features, and translating them to scenarios for development automation test cases.
• Proactively demonstrate ongoing product innovation, conceive and prototype new product features with UX design teams.
• Provide insight into the competitive environment to ensure Dun & Bradstreet's products are best positioned relative to our strategy; Spend time with customers gathering feedback to inform strategy.
• Prepare product requirements that address the objectives of the company, competitive outlook, industry direction, resource constraints, timeline, etc.
• Lead cross-functional teams with respect to requirements interpretation, product decisions, specification reviews, customer satisfaction issues, and scheduling.
• Clearly communicate product development updates, risks, and issues to stakeholders and senior management.
• Collaborate with other Product team members and other stakeholders across user personas in the SMB ecosystem to ensure a consistent Go To Market (GTM) approach with a potential end goal of further unification of products to create a more seamless customer experience.
• Drive and influence GTM approach across product, technology and marketing via understanding and communicating well-researched market requirements.

Requirements

• Bachelor's degree required; Master's degree preferred.
• Successful track record of managing solutions through their entire lifecycle with emphasis on bringing new offerings to market.
• Strong problem-solving skills and willingness to roll up one's sleeves to get the job done.
• Skilled at working effectively with cross-functional teams.
• Must be able to prioritize work on multiple project teams, with the overall goal of satisfying all deployment needs and effectively meeting business goals.
• Analytical mind, always with an eye on business success.
• Excellent written and verbal communication skills, meeting management skills.

Nice-to-haves

• Interface, mobile and API channel experience is a must.
• Able to design innovative features and cohesive solutions from analytics, have an eye for details, and focus on users, results, and business goals.

Benefits

• Generous paid time off in your first year, increasing with tenure.
• Up to 16 weeks 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Do Good Program: Paid volunteer days & donation matching.
• Competitive 401k & Employee Stock Purchase Plan with company matching.
• Health & wellness benefits, including discounted Wellhub membership rates.
• Medical, dental & vision insurance for you, spouse/partner & dependents.