Senior Product Manager, Retail Order

Delta Air Lines - Atlanta, GA

Atlanta, GA

Air Transportation

About the position

Delta is on a journey to become a world-class retailer, changing the way Delta can sell and service flight and ancillary products and improve the overall customer experience. To achieve this goal, Delta's Retail Strategy is to focus on dynamically manufacturing products, offering the most relevant product to customers in their channel of choice, and servicing those products when plans change. To enable this effort, the Enterprise Solutions (ES) team is seeking a Retail Order Sr. Product Manager to define a robust and more flexible order data model to replace existing legacy systems which limit how we can service and deliver a more enhanced product offering. In addition, the Product Manager will play a key role in the integration of a new order management system into commercial and operational platforms to serve as a single source of truth for all products sold and attributes of this product needed to appropriately service and fulfill. This role will lead the vision and execution of IT development roadmaps that support our overall Retail Strategy.

Responsibilities

• Act as product manager for agile development teams
• Define a vision and roadmap for creating a new retailing order management product for Delta
• Build an executable product roadmap that balances business value, timing needs, and development complexity
• Partner with stakeholders across the enterprise to drive input on requirements and communicating progress against development roadmap
• Drive delivery on short-term initiatives while building future-state enterprise capabilities
• Manage transition to order management system without interrupting existing critical business functions
• Ensure IT development that properly leverages backend mechanisms and achieves desired business goal.

Requirements

• Minimum five years of airline, retail technology or equivalent experience required
• Strong business knowledge and technical skills with an in-depth understanding of product management
• Experience translating a business vision into written technical requirements
• Capable of managing multiple projects with limited supervision in a fast-paced environment
• Focused on results and can prioritize competing interests with seemingly disparate goals
• Uses data to quantify problems, identify trade-offs and develop solutions
• Communicates in a timely, accurate and effective manner
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security of self and others the priority
• Must be performing satisfactorily in present position
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States.

Nice-to-haves

• BA/BS or advanced degree in a process or project management discipline such as Business Administration or Industrial Engineering
• Experience in building or leading data design in a Retail capacity
• Relevant working experience in Retail Order Management, Booking, Ticketing, Business Intelligence and Data Analytics
• PNR, Order, Booking and/or Ticketing knowledge
• Experience in at least one commercial or operations function such as Reservations, Airport Customer Service, eCommerce, Revenue Management or Sales
• Knowledge of revenue management theory or airline systems/data
• Experience working in an Agile environment as a Product Manager/Owner.

Benefits

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare