Senior Product Manager, Revenue Cycle Management

$135,000 - $155,000/Yr

Teladoc - New York, NY

Full-time - Mid Level

New York, NY

Ambulatory Health Care Services

About the position

The Senior Product Manager - Revenue Cycle Management at Teladoc Health is responsible for leading the development and execution of product strategies for revenue cycle management solutions. This role focuses on optimizing operational efficiency and improving coordination with health plans, including aspects like billing, medical records, and audit compliance. The position requires collaboration with cross-functional teams to deliver products that meet customer needs and drive business growth, while ensuring the technology is extensible across all offerings.

Responsibilities

• Develop and execute product strategy for revenue cycle charge capture and claims management for back-office Practice Management.
• Identify workflow optimization and automation opportunities for middle and back end revenue cycle operations.
• Develop product backlog of user stories with detailed acceptance criteria.
• Work closely with cross-functional teams including operations, engineering, design, data science, implementation, and client management to deliver products utilizing Scaled Agile Framework (SAFe) methodologies.
• Ensure product quality by performing user acceptance testing to validate functionality meets the requirements and specs.
• Define product metrics aligned with company goals, track and analyze product performance against the metrics to inform decision-making.
• Collaborate with customers and partners to gather feedback and integrate it into product development.
• Prioritize features and stories by balancing stakeholder interests, user needs, technology direction and product strategy.
• Communicate effectively with stakeholders at all levels of the organization.
• Focus on building scalable solutions that are reusable, operationally efficient, reliable and can support high growth.
• Be accountable for ensuring secure, accurate, and scalable data exchange across platforms to drive integrated solutions.

Requirements

• A 4-year college degree in Engineering, Computer Science, or a related field (or equivalent in relevant work experience).
• 5+ years of experience in product management, with a focus on revenue cycle management solutions.
• Working knowledge of healthcare professional billing, reimbursement, and coding as well as experience working directly with health plans.
• Strong understanding of the healthcare industry, Payer platforms and Revenue Cycle Management processes and workflows.
• Experience with writing user stories and acceptance criteria, grooming backlogs, and coordinating/prioritizing conflicting requirements.
• Self-organized with strong leadership skills and ability to work with cross-functional teams and SMEs.
• Ability to balance competing priorities by making tough trade-off decisions between scope and schedule while maintaining true focus on outcomes.
• Excellent communication (written and verbal) and collaboration skills.
• Strong analytical and problem-solving skills.
• Experience with Agile development processes to manage product lifecycles efficiently.

Nice-to-haves

• Experience working with EDI transactions such as 835/837, 276/277.
• Experience working with clinical interoperability standards such as HL7, XDS, Direct Secure Messaging, and FHIR.
• Experience managing multi-tenant SaaS software products.
• Proficient with SQL and comfortable diving deep into data.

Benefits

• Performance bonus
• Health insurance
• 401k
• Flexible scheduling
• Paid holidays
• Professional development opportunities