Senior Product Manager - Technical, Alexa Customer Journeys

$136,100 - $235,200/Yr

Amazon - Bellevue, WA

Full-time - Senior

Bellevue, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Product Manager - Technical role at Amazon's Alexa Customer Journeys team focuses on enhancing proactive notifications and messaging experiences for Alexa customers. This position requires a blend of technical expertise and leadership skills to drive clarity, define strategies, and ensure high-quality product delivery in a fast-paced environment. The role involves collaboration with engineering, applied science, and UX/design teams to create personalized customer experiences that leverage Generative AI technology.

Responsibilities

• Drive clarity out of ambiguity and define a clear vision, strategy, and requirements for customer scenarios.
• Develop and manage mechanisms that ensure high quality at speed and scale.
• Represent the voice of the customer through external and internal research and map to customer needs.
• Work with engineering, applied science, and UX/design to advance state of the art.
• Drive adoption, engagement, and experimentation of your products.
• Collaborate and partner closely across Amazon to amplify proactive experiences.

Requirements

• 5+ years of product or program management, product marketing, business development, or technology experience.
• Bachelor's degree.
• Experience with feature delivery and tradeoffs of a product.
• Experience owning/driving roadmap strategy and definition.
• Experience with end-to-end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Nice-to-haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
• Experience in building and driving adoption of new tools.

Benefits

• Comprehensive medical, financial, and other benefits packages.
• Equity and sign-on payments as part of total compensation.