Senior Product Manager - Technical, Alexa Customer Journeys

$136,100 - $235,200/Yr

Amazon - Irvine, CA

Full-time - Mid Level

Irvine, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Product Manager - Technical for Alexa Customer Journeys is responsible for driving the development and delivery of personalized, proactive assistance for Generative AI use cases. This role requires a blend of technical expertise and product management skills to define a clear vision and strategy, ensuring high-quality customer experiences across various platforms. The position involves collaboration with engineering, applied science, and UX/design teams to enhance product offerings and drive customer engagement.

Responsibilities

• Drive clarity out of ambiguity and define a clear vision, strategy and requirements for customer scenarios.
• Develop and manage mechanisms that ensure high quality at speed and scale.
• Represent the voice of customer through external and internal research and map to customer needs.
• Work with engineering, applied science, and UX/design to advance state of the art.
• Drive adoption, engagement, and experimentation of your products.
• Collaborate and partner closely across Amazon to amplify proactive experiences.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Nice-to-haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools.

Benefits

• Full range of medical benefits
• Financial benefits including equity and sign-on payments
• Comprehensive employee benefits package