Amazon - Bellevue, WA

posted 24 days ago

Full-time - Mid Level
Bellevue, WA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Product Manager - Technical for Alexa Customer Journeys is responsible for enhancing proactive notifications and messaging experiences for Alexa customers. This role involves defining a clear vision and strategy, managing product quality, and collaborating with engineering and design teams to deliver innovative Generative AI solutions. The position requires a blend of technical expertise and strong leadership to drive customer satisfaction and engagement in a fast-paced environment.

Responsibilities

  • Drive clarity out of ambiguity and define a clear vision, strategy and requirements for customer scenarios.
  • Develop and manage mechanisms that ensure high quality at speed and scale.
  • Represent the voice of customer through external and internal research and map to customer needs.
  • Work with engineering, applied science, and UX/design to advance state of the art.
  • Drive adoption, engagement, and experimentation of your products.
  • Collaborate and partner closely across Amazon to amplify proactive experiences.

Requirements

  • 5+ years of product or program management, product marketing, business development or technology experience
  • Bachelor's degree
  • Experience with feature delivery and tradeoffs of a product
  • Experience owning/driving roadmap strategy and definition
  • Experience with end to end product delivery
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Experience managing technical products or online services
  • Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Nice-to-haves

  • Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
  • Experience in building and driving adoption of new tools.

Benefits

  • Full range of medical benefits
  • Financial benefits including equity and sign-on payments
  • Comprehensive employee benefits package
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