Senior Product Manager - Technical, Amazon Connect

$150,700 - $260,400/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals. Are you looking for a high-impact technical product management role? Are you passionate about real-time communication technology? Do you want to launch features that are used by millions of end-users worldwide? If so, then we want to talk with you. We seek a passionate, talented, and experienced Product Manager - Technical (PMT) to join us to drive strategic initiatives within Amazon Connect's communications services. Amazon Connect is an easy-to-use cloud contact center service that helps companies of any size deliver superior customer engagement at lower cost. As Senior PMT, you will play a crucial role in developing the next generation of communication services. You will drive strategic initiatives and innovation for real-time communication, including telephony (PSTN/SIP) and video (WebRTC), from concept through to customer adoption.

Responsibilities

• Engage with customers to work backwards from their goals and challenges to define a product vision, including future roadmap, investment, innovation and experimentation.
• Influence senior leaders across AWS and communicate your product vision, strategy, goals, status, and customer impact.
• Build a roadmap and define features that delight our customers, drive adoption, and increase utilization of our services.
• Collaborate with engineering to build new capabilities and source customers for early adoption, beta testing and launch partners.
• Launch and promote new capabilities, in collaboration with product marketing.
• Deliver compelling presentations, product demos, technical blogs, and discussions to drive adoption of communication offerings.

Requirements

• Bachelor's degree in a technical field
• 5+ years of technical product management experience
• 3+ years of technical (software development, network development, IT, other related) experience
• Experience in taking a product from conception and definition, through engineering design, and taking it to market
• Excellent written and verbal communication skills.

Nice-to-haves

• MBA degree or equivalent
• Comfortable with making data driven decisions, yet willing to take a risk when the data is ambiguous.
• Ability to influence others, and strong analytical thinking skills.
• Ability to navigate a complex and unstructured cross-functional environment.
• Demonstrated ability to conceptualize, manage, and prioritize multiple projects.
• Familiarity with cloud-based business models.
• Experience in agile, lean startup product management processes.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diversity and inclusion programs
• Employee-led affinity groups
• Ongoing events and learning experiences