Senior Product Manager - Technical, External Services, Amazon Connect

$137,000 - $236,800/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Senior Product Manager - Technical for Amazon Connect is responsible for leading the strategy and expansion of Amazon Connect's communications services. This role involves driving strategic initiatives from conception through completion, utilizing customer data to enhance engagement and analytics. The position requires collaboration across teams to solve complex problems and make data-driven decisions, all while maintaining a strong customer focus. The ideal candidate will have a passion for creating user-friendly experiences and will play a crucial role in developing next-generation AWS application services.

Responsibilities

• Drive strategic initiatives for Amazon Connect from conception to completion.
• Utilize customer data to enhance proactive customer engagement and analytics.
• Collaborate cross-functionally to solve complex engineering and algorithmic problems.
• Make data-driven, customer-obsessed decisions to prioritize programs with leadership across AWS.
• Design and deliver high-scale, resilient systems while maintaining customer focus.

Requirements

• 5+ years of technical product management experience in an internet business.
• 5+ years of experience as a Technical Product Manager.
• 3+ years of technical experience in software development, network development, or IT.
• Experience in taking a product from conception through engineering design to market.
• Experience delivering large-scale SaaS, PaaS, or LaaS products throughout the full product lifecycle.

Nice-to-haves

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle.
• Experience working within teams delivering software products using agile methodologies.

Benefits

• Flexible work hours and arrangements
• Mentorship and career growth opportunities
• Diverse and inclusive workplace culture
• Employee-led affinity groups
• Ongoing learning experiences and conferences