Senior Product Manager - Technical, Salesforce Success Central (SFSC)

$136,100 - $235,200/Yr

Amazon - Kent, WA

Full-time - Senior

Kent, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior Technical Product Manager for Salesforce Success Central (SFSC) at Amazon, you will play a pivotal role in shaping the future of Salesforce deployments across the organization. This position is designed for individuals who are passionate about building innovative tools that drive cultural changes and improve operational maturity within AWS and Amazon. You will be responsible for overseeing the entire product lifecycle, from conceptualization and development to launch and post-launch optimization. Your role will involve defining a strategic vision for the next 3-5 years and driving teams to execute on that vision effectively. In this position, you will establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement. You will develop and communicate a clear product roadmap that takes into account stakeholder demands, customer feedback, and business priorities. Engaging with key stakeholders will be crucial as you gather insights and feedback to ensure alignment with business objectives. A customer-centric approach is essential, as you will need to understand user needs and incorporate feedback into product development processes. You will also identify and proactively manage areas of business importance related to your products, including customer value, opportunity, endemic product architecture problems, and any significant risks. Your ability to distinguish between one-way and two-way doors will be critical, as your high judgment will lead to smart risks and innovations. Collaboration with other leaders involved in design and development will be necessary, as you will influence their roadmap priorities and reach consensus on approaches and prioritization. The team culture at SFSC encourages diversity and innovation, expecting all members to take high ownership of their vision and execution of ideas. Maturity, high judgment, negotiation skills, analytical talent, and leadership are essential for success in this role. You will be part of a dedicated team that provides Salesforce expertise and managed services to help teams across Amazon accelerate their Salesforce journey, ultimately removing the complexities of operating Salesforce at scale.

Responsibilities

• Oversee the entire product lifecycle for a large technology product or suite of products, from conceptualization and development to launch and post-launch optimization.
• Define the 3-5 year strategic vision and drive teams to execute on that vision.
• Establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement.
• Develop and communicate a clear product roadmap, considering stakeholder demands, customer feedback, and business priorities.
• Engage with key stakeholders to gather insights, feedback, and ensure alignment with business objectives.
• Maintain a customer-centric approach, understanding user needs and incorporating feedback into product development processes.
• Identify and proactively manage areas of business importance related to your product(s): customer value, opportunity, endemic product architecture problems, builder resourcing, and any other large risks.
• Distinguish between one-way and two-way doors, leading to smart risks and/or innovations with two-way doors.
• Partner effectively with other leaders involved in design and development, influencing their roadmap priorities and reaching consensus on approach/prioritization.

Requirements

• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.

Nice-to-haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
• Experience in building and driving adoption of new tools.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
• Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments as part of total compensation package.
• Mentorship and career growth opportunities.
• Work-life balance initiatives promoting flexibility.