Senior Product Manager - Technical, Salesforce Success Central (SFSC)

$136,100 - $235,200/Yr

Amazon - Medina, WA

Full-time - Senior

Medina, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior Technical Product Manager for Salesforce Success Central (SFSC) at Amazon, you will play a pivotal role in shaping the future of Salesforce deployments across the organization. This position is designed for individuals who are passionate about building innovative tools that drive cultural changes and improve operational maturity within AWS and Amazon. You will be responsible for overseeing the entire product lifecycle, from conceptualization and development to launch and post-launch optimization, ensuring that the products you manage deliver significant value to our customers and stakeholders. In this role, you will define a strategic vision for the next 3-5 years and lead teams to execute on that vision. You will establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement. Your ability to develop and communicate a clear product roadmap will be essential, as you will need to consider stakeholder demands, customer feedback, and business priorities. Engaging with key stakeholders to gather insights and feedback will be a critical part of your responsibilities, ensuring alignment with business objectives and maintaining a customer-centric approach throughout the product development process. You will also be tasked with identifying and proactively managing areas of business importance related to your products, including customer value, opportunity, endemic product architecture problems, and any large risks. Your high judgment will be crucial in distinguishing between one-way and two-way doors, allowing you to take smart risks and drive innovations. Collaboration with other leaders involved in design and development will be key, as you will need to influence their roadmap priorities and reach consensus on approaches and prioritization. The culture within the Salesforce Success Central team is one that encourages diversity and innovation, where team members and management alike take high ownership of their vision and execution of ideas. Maturity, negotiation skills, analytical talent, and leadership are essential to success in this role, as you will be expected to foster a work environment that empowers everyone to contribute their best work.

Responsibilities

• Oversee the entire product lifecycle for a large technology product or suite of products, from conceptualization and development to launch and post-launch optimization.
• Define the 3-5 year strategic vision and drive teams to execute on that vision.
• Establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement.
• Develop and communicate a clear product roadmap, considering stakeholder demands, customer feedback, and business priorities.
• Engage with key stakeholders to gather insights, feedback, and ensure alignment with business objectives.
• Maintain a customer-centric approach, understanding user needs and incorporating feedback into product development processes.
• Identify and proactively manage areas of business importance related to your product(s): customer value, opportunity, endemic product architecture problems, builder resourcing, and any other large risks.
• Distinguish between one-way and two-way doors, taking smart risks and driving innovations with two-way doors.
• Partner effectively with other leaders involved in design and development, influencing their roadmap priorities and reaching consensus on approach/prioritization.

Requirements

• Bachelor's degree in a relevant field.
• Experience owning/driving roadmap strategy and definition.

Nice-to-haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
• Experience in building and driving adoption of new tools.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
• Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.

Benefits

• Comprehensive medical, financial, and other benefits packages.
• Equity and sign-on payments as part of total compensation packages.
• Mentorship and career growth opportunities.
• Work-life balance initiatives to support flexibility in working culture.