Senior Product Manager - Technical, Salesforce Success Central (SFSC)

$136,100 - $235,200/Yr

Amazon - Pacific, WA

Full-time - Senior

Pacific, WA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Senior Technical Product Manager for Salesforce Success Central (SFSC) at Amazon, you will play a pivotal role in shaping the future of Salesforce deployments across the organization. This position is designed for individuals who are passionate about building innovative tools that drive cultural changes and improve operational maturity within AWS and Amazon. You will be responsible for overseeing the entire product lifecycle, from conceptualization and development to launch and post-launch optimization, ensuring that the products you manage deliver significant value to service owners and enhance their ability to operate Salesforce at scale. In this role, you will define a strategic vision for the next 3-5 years and lead teams to execute on that vision. You will establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement. Your ability to develop and communicate a clear product roadmap will be essential, as you will need to consider stakeholder demands, customer feedback, and business priorities. Engaging with key stakeholders to gather insights and ensure alignment with business objectives will be a critical part of your responsibilities. You will maintain a customer-centric approach, understanding user needs and incorporating feedback into product development processes. Identifying and proactively managing areas of business importance related to your products, such as customer value and endemic product architecture problems, will be key to your success. Your high judgment will enable you to distinguish between one-way and two-way doors, allowing you to take smart risks and drive innovations effectively. The team culture at SFSC encourages diversity and innovation, with a strong emphasis on ownership and execution of ideas. You will be expected to foster an environment that empowers all team members to contribute to the vision and execution of projects. Maturity, negotiation skills, analytical talent, and leadership will be essential traits for success in this role, as you will be working closely with software engineers, security engineers, and enterprise security teams to develop innovative technologies that engage Salesforce owners throughout Amazon.

Responsibilities

• Oversee the entire product lifecycle for a large technology product or suite of products, from conceptualization and development to launch and post-launch optimization.
• Define the 3-5 year strategic vision and drive teams to execute on that vision.
• Establish and monitor key performance indicators (KPIs) to assess product performance and drive continuous improvement.
• Develop and communicate a clear product roadmap, considering stakeholder demands, customer feedback, and business priorities.
• Engage with key stakeholders to gather insights, feedback, and ensure alignment with business objectives.
• Maintain a customer-centric approach, understanding user needs and incorporating feedback into product development processes.
• Identify and proactively manage areas of business importance related to your product(s): customer value, opportunity, endemic product architecture problems, builder resourcing, and any other large risks.
• Distinguish between one-way and two-way doors, taking smart risks and driving innovations with high judgment.
• Partner effectively with other leaders involved in the design and development, influencing their roadmap priorities and reaching consensus on approach/prioritization.

Requirements

• Bachelor's degree in a relevant field.
• Experience owning/driving roadmap strategy and definition.

Nice-to-haves

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight.
• Experience in building and driving adoption of new tools.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.
• Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making.

Benefits

• Comprehensive medical, financial, and other benefits packages.
• Equity and sign-on payments as part of total compensation.
• Mentorship and career growth opportunities.
• Work-life balance initiatives promoting flexibility.