Mastercard - O'Fallon, MO
posted 3 months ago
As a Senior Product Manager - Technical at Mastercard, you will play a pivotal role in shaping the future of our Switching Solutions Team. This position is designed for a passionate and collaborative individual who can effectively communicate with both business and IT stakeholders across all organizational levels. You will be responsible for developing inspiring platform and product visions that are derived from business needs, market opportunities, and technology trends. Utilizing the Working Backwards method, you will decompose business requirements and customer experiences into features and functions that will drive the platform and product roadmap. Your role will involve working closely with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements, ensuring that user stories are collected and shared with engineering teams. As the voice of the business customer, you will be accountable for the platform services, ensuring that they meet the needs of our clients and stakeholders. In this role, you will set the vision and direction for the platform design of assigned products, exhibiting expertise across multiple platform products. You will build tight connections to resources to drive overall strategy and influence teams both inside and outside your organization to deliver expected results. Identifying short- and medium-term risks to platform product development and segment adoption will be crucial, as will proposing solutions to address these risks. You will continuously monitor feature development and associated defects at the platform product level, using data to make informed decisions. Your responsibilities will also include making trade-off decisions on multiple platform products in a portfolio, managing escalations, and delivering on post-launch reviews and customer feedback. You will engage with business customers to identify key platform product issues and solicit feedback on the platform product roadmap, leveraging your data analysis skills to research complex problems and communicate recommendations to senior leadership. As a leader, you will oversee team-wide product operations, lead junior PM-Ts who may own individual components, and coordinate team-wide improvement goals. You will represent Mastercard with external stakeholders for escalations and during strategic roadmap discussions, driving the adoption of existing platform products into multiple marketplaces with minimal engagement from leadership. Your role will also involve identifying meaningful components of competitive analysis that inform decisions for the platform product portfolio and roadmaps, as well as leading test and learn experiments that create platform products that increase customer value. Participating in customer research will be essential to gain a real-world understanding of customer needs and the value of the platform products you manage.