Senior Product Manager, Trust & Safety, Integrity and Fraud

DoorDash USA • Chicago, IL

176d • $159,800 - $235,000

About The Position

The DoorDash marketplace is expanding rapidly beyond just restaurants as we become 'your door to more.' As we add new products, geographies, ways for Dashers to earn, as well as use cases to help consumers save time, we’re expanding and enhancing our fraud capabilities to be best in the industry at keeping our platform safe and trustworthy. We strongly believe that trust is the most important attribute of an online marketplace, and the team ensures that we maintain this trust. We’re looking for a Senior Product Manager that will lead dedicated cross-functional teams to solve complex challenges that impact Consumers, Dashers and Merchants and touch every corner of our business - from new user onboarding, to the in-app dashing experience, to the products and services being created that our users can’t find anywhere else. The Fraud team is in hyper growth in terms of its size and impact and offers a unique opportunity to set and execute on a vision that will shape the future of DoorDash.

Requirements

• 5+ years of product management experience in the tech industry.
• 3 or more years of experience across Integrity/Trust & Safety/Fraud.
• Experience defining strategic vision and tactical execution in a given product area.
• Experience in iterative, agile software delivery, short release cycles.
• Focus and thoughtfulness on data and analytics to solve problems and experience achieving results through continuous improvement.
• Experience in effectively working with multiple teams for collaboration and company-wide project delivery.
• Tenacity to keep issues top of mind of relevant stakeholders and conviction to stand-by decisions.
• Time management skills and ability to prioritize independently.
• Bachelor or Master's degree in Computer Science or data-related domain.

Responsibilities

• Set the vision and long-term product strategy for one of our vertical fraud teams or our horizontal platform fraud team.
• Develop and execute a customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering all while balancing business needs.
• Translate customer and internal-user needs into clear, well-defined functional and technical requirements backed by data analysis and deep understanding of our users.
• Guide and interface closely with data analysis and engineering teams to define scope, review and refine technical capabilities, prioritize projects for release, and define new opportunities.
• Build long-term instrumentation, monitoring, and evaluation capabilities for product performance, tracking, and to create product insights.
• Establish business cases and projected return on investment to identify and prioritize opportunities.
• Partner with Finance and Business Leaders to manage the impact on the profitability of the overall business.

Benefits

• 401(k) plan with employer matching.
• 16 weeks of paid parental leave.
• Wellness benefits.
• Commuter benefits match.
• Paid time off and paid sick leave in compliance with applicable laws.
• Medical, dental, and vision benefits.
• 11 paid holidays.
• Disability and basic life insurance.
• Family-forming assistance.
• Mental health program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree