Senior Product Manager, Voice Services

$135,010 - $228,800/Yr

TransUnion - Reston, VA

Full-time - Manager

Hybrid - Reston, VA

10,001+ employees

Administrative and Support Services

About the position

The Product Manager for the Voice Services team at TransUnion will lead the development and management of Non-Bonded LSR Automation, Industry Carrier Management for LSR, and Port Out Automation. This role involves collaborating with various stakeholders to enhance systems related to Number Porting and Directory Listing LSRs, ensuring efficient product management and system design.

Responsibilities

• Manage the Non-Bonded automation and enhance the fallout to contribute to the organization's saving objectives.
• Manage the ICP, LSR and CSR product suite that automates number portability for VoIP, wireless, and wireline service providers.
• Formulate plans for new products and product improvements to enhance customer experience and increase revenue.
• Manage a product roadmap, including feature enhancements and customer requirements from concept to deployment.
• Communicate product benefits to internal stakeholders such as BPO, product support, and account managers.
• Learn and understand the Non-bonded Trading Partner process and identify solutions for Non-bonded Automation.
• Understand the types of technical issues that can arise with the product and suggest plans of action to resolve them.
• Collaborate across functional support teams consisting of BPO, product support, and customer support.
• Lead development teams to create products/solutions and successfully deploy them into production.
• Manage a contractor to review ILEC Industry Releases and customer impact communications.
• Oversee an offshore associate to maintain Non-bonded Trading Partner Processes for Number Port.

Requirements

• 5+ years' experience in the telecom industry and understanding of WICIS and LSOG industry standards.
• Proficiency with SQL.
• Experience with SOAP, REST, API, XML, and Web-Services.
• Well versed in Agile methodologies.
• Familiar with the Software Development Life Cycle, including testing.
• Exposure to Automation Development.
• Prior experience supporting Customer Integration.
• Expertise in Performance and Scalability optimization.
• Data analysis skills and exposure.

Benefits

• Flexible time off for exempt associates
• Paid time off for non-exempt associates
• Tuition reimbursement
• 10 weeks of parental leave with gradual return
• Adoption assistance
• Fertility coverage
• Spousal and domestic partner benefits
• Charity gift matching
• Employee stock purchase plan
• Retirement contributions with employer match
• Organizational growth potential through online learning platform
• Access to Employee Resource Groups