Senior Product Manager

$124,135 - $172,796/Yr

TrueAccord - Myrtle Point, OR

Full-time - Senior

Myrtle Point, OR

About the position

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML's approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.

Responsibilities

• Define and execute the product vision, strategy, and roadmap for AI/ML-driven communication capabilities within our SaaS B2B platform.
• Own integrations to 3rd party communication partners.
• Align product initiatives with customer needs and business objectives, focusing on driving measurable client outcomes such as increased engagement and conversion rates.
• Own product KPIs, including channel performance, personalization accuracy, and customer satisfaction metrics.
• Accountable for the delivery of product initiatives bridging technical and business requirements from end to end.
• Identify opportunities to innovate and improve communication effectiveness.
• Collaborate with data science and engineering teams to build and refine communication treatments for client use cases like audience segmentation, message personalization, and predictive communication timing.
• Engage directly with enterprise clients to understand their pain points, workflows, and goals, translating insights into impactful features.
• Utilize qualitative and quantitative data to prioritize development efforts and improve the customer experience.
• Develop features that allow clients to tailor communication strategies to their unique business requirements.
• Work closely with research, design, engineering, and data teams to deliver high-quality features and enhancements.
• Communicate product vision and updates effectively to internal stakeholders, gathering feedback and driving alignment.
• Ensure all communication capabilities meet data privacy, compliance, and ethical standards relevant to B2B use cases.
• Design solutions that scale for enterprise clients with large user bases and complex communication workflows.

Requirements

• 5+ years of experience in product management, with at least 1 year in AI/ML or data-driven product areas.
• Proven success in managing products that deliver customer communications across multiple channels (e.g., email, SMS, push).
• Strong understanding of AI/ML principles, including personalization algorithms, predictive analytics, and customer segmentation techniques.
• Experience with highly regulated products and financial services is desired.
• Excellent analytical skills with experience in using data to inform decision-making.
• Exceptional communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
• Proficient in Agile methodologies and tools (e.g., Jira, Confluence).
• Familiarity with communication platforms (e.g., Twilio, SBT, Omnivery) is a plus.
• Bachelor's degree in Computer Science, Business, or a related field.

Benefits

• Everything you need to work remotely
• Unlimited PTO
• Medical/dental/vision insurance
• 401k through Charles Schwab
• Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
• Company-paid short-term and long-term disability plus basic life insurance.
• Family-friendly maternity and paternity leave
• Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
• PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
• Paid time off to do volunteer work in your community.
• Access to the Wellness Coach app for you and 5 family members.