Senior Product Manager

$100,000 - $120,000/Yr

ABIDSS, Inc. - Loma Linda, CA

Full-time - Senior

Loma Linda, CA

About the position

ABI Document Support Services is seeking a Senior Product Manager to lead the direction for existing and new products within the company portfolio. This role involves collaborating with stakeholders to enhance product offerings, attract clients, and increase market share. The Senior Product Manager will oversee project proposals, prioritize development efforts, and report progress to upper management, while also managing product roadmaps and mentoring direct reports such as Business Analysts or Release Managers.

Responsibilities

• Capture customer product requirements and prioritize them to meet both business and customer needs.
• Work with software development, sales and marketing, and support teams to ensure customer satisfaction.
• Identify market direction and future development required to build a long-term product strategy.
• Translate customer needs and feature enhancements into detailed development requirements.
• Hold regular meetings with both stakeholders and developers to ensure that requested changes meet and exceed customer expectations.
• Become a power user with in-depth knowledge of company software and underlying technologies and their interactions.
• Conduct demos at regular project cadences to engage users and develop business implementation plans for proper adoption.
• Work closely with delivery teams from project planning to deployment and ensure product alignment with business needs through acceptance testing.
• Communicate the business process and any deltas as part of project delivery and ensure documentation is captured for delivery teams and stakeholders.
• Conduct regular analysis of major competitors in the market to ensure the company continues to differentiate itself.
• Assist in the training of Sales Account Executives on the use of eSummary and other technologies.
• Assist in testing and deployment of eSummary and other related releases.
• Resolve daily issues of a complex scope that impact employees, customers, and overall business objectives.
• Manage and monitor workflow, providing support, training, and techniques to assist staff in achieving departmental goals.
• Encourage positive morale and resolve grievances among staff.
• Oversee completion and approval of employee timecards and coordinate overtime needs.
• Participate in staffing requirements including hiring, onboarding, and separation of employees.
• Create and implement plans to meet departmental goals based on workload and client needs.
• Communicate change effectively and support those affected by change.
• Manage insubordinate staff and initiate coaching or corrective actions as required.
• Conduct annual performance evaluations.

Requirements

• Bachelor's degree in computer information or equivalent work experience in an agile or SAFe development environment required.
• 5+ years of proven Product Management experience driving features and development of a complex product required.
• Experience working with IT departments and software developers required.
• Demonstrated understanding of the organization's goals and objectives.
• Self-motivated with the ability to motivate others.
• Ability to absorb new ideas and concepts quickly.
• Effective training and coaching skills.
• Good analytical and problem-solving abilities.
• Ability to challenge the status quo and drive new thinking.
• Startup or new product development experience and tech-savvy.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience working in a team-oriented, collaborative environment.